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Realizar otras tareas y servicios según sean asignados por su jefe inmediato. **Requisitos \\&** **Habilidades:*** Flexibilidad de horario.\n* Gestión de personal\n* Liderazgo\n* Creatividad e innovación\n* Habilidades analíticas\n* Habilidades organizativas\n* Toma de decisiones\\|Resolución de problemas\n\n **Conocimientos:*** Excel Intermedio \\- Requerido\n* Funciones: SUMAR.SI Conjunta, promedio, contar, fórmulas condicionales (SI, Y, O)\n* Preparación y presentación de gráficos avanzados\n* Tablas dinámicas\n* Búsqueda del valor de datos mediante: BUSCARV.\n* Formato de celdas\n* Filtros avanzados\n* Inglés \\- B2:\n* Comprensión oral y escrita.\n* Uso adecuado del lenguaje\n* Procesos de calidad\\-avanzado\n\n **Estudios \\& Experiencia:*** Título universitario en Contabilidad\n* 2 años gestionando empresas o departamentos de operaciones amplias, preferiblemente en la industria de centros de llamadas. \\-Requerido\n* Experiencia en contabilidad\\|Jefe de contabilidad y/o contabilidad de costos \\-Requerido\n **Empleador que ofrece Igualdad de Oportunidades**\n\n\nEn TELUS Digital, estamos orgullosos de ser un empleador que ofrece igualdad de oportunidades y estamos comprometidos a crear un entorno laboral diverso e inclusivo. Todos los aspectos del empleo, incluida la decisión de contratación y promoción, se basan en las calificaciones, méritos, competencia y rendimiento de los solicitantes, sin importar ninguna característica relacionada con la diversidad.","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758749303000","seoName":"accounting-sr-team-leader-finance-telus-digital-sv","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://pe.ok.com/es/city-paijan/cate-customer-service-call-center/accounting-sr-team-leader-finance-telus-digital-sv-6383991081536112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"be1a167c-604a-4424-99dc-71d1fb793913","sid":"7f57d72e-80a4-409f-b801-d28ea898771f"},"attrParams":{"summary":null,"highLight":["Liderar el equipo de contabilidad y tesorería","Garantizar el cumplimiento de las normas","Gestionar la preparación de auditorías y la elaboración de informes financieros"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tolón,Cajamarca","unit":null}]},"addDate":1758749303244,"categoryName":"Servicio al Cliente - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4070","location":"MPMP+26 Tolón, Peru","infoId":"6383991077555312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Analista de Gestión de la Fuerza Laboral, Tiempo Real","content":"**\\*\\*\\*Los candidatos deben estar disponibles y dispuestos a trabajar presencialmente y/o desde casa según las necesidades del negocio.\\*\\*\\***\n\n**Analista de Gestión de la Fuerza Laboral, Tiempo Real**\n===========================================\n\n \n\n**Descripción del puesto:**\n\n\nComo Analista en Tiempo Real, utiliza su experiencia para supervisar y analizar el rendimiento operativo en tiempo real e intra-día. Verifica la asistencia y produce informes intra-día para garantizar el cumplimiento de los acuerdos de nivel de servicio.\n\n **Principales responsabilidades:**\n\n* Supervisar métricas en tiempo real (asistencia y cumplimiento de horarios, tiempo promedio de manejo - AHT, distribución automática de llamadas - ACD - tiempo de conversación, trabajo posterior a la llamada - ACW) para asegurar niveles adecuados de personal y el cumplimiento de los acuerdos de nivel de servicio de la cuenta\n* Proporcionar informes de rendimiento en tiempo real (actividades auxiliares, tiempo en espera, uso después de la llamada) e informes post mortem a los líderes de Operaciones según la frecuencia establecida\n* Comunicar proactivamente a los líderes de Operaciones los desafíos intra-día que afectan los acuerdos de nivel de servicio, apoyando las acciones requeridas\n* Apoyar la comunicación con los líderes de equipo y los miembros del equipo de primera línea\n\n **Requisitos y competencias clave:**\n\n* Flexibilidad para trabajar presencialmente\n* Flexibilidad de horario\n* Capacidad de brindar apoyo\n* Enfoque en el cliente\n* Adaptación a la tecnología\n* Gestión del autoaprendizaje\n\n **Competencias funcionales:**\n\n* Conocimientos sobre monitoreo y reporte en tiempo real\n* Habilidades analíticas y de resolución de problemas\n* Capacidad para trabajar en un entorno dinámico\n\n **Calificaciones:**\n\n* 8 o más meses de experiencia laboral en centro de contacto; experiencia en gestión de fuerza laboral es un plus\n* Título de escuela secundaria\n* Inglés CEFR B1\\-B2 (oral/escrito)\n\n **Empleador que Ofrece Igualdad de Oportunidades**\nEn TELUS Digital, nos enorgullece ser un empleador que ofrece igualdad de oportunidades y estamos comprometidos a crear un lugar de trabajo diverso e inclusivo. Todos los aspectos del empleo, incluida la decisión de contratación y promoción, se basan en las calificaciones, méritos, competencia y rendimiento de los candidatos, sin importar ninguna característica relacionada con la diversidad.","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758749302000","seoName":"workforce-management-real-time-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://pe.ok.com/es/city-paijan/cate-customer-service-call-center/workforce-management-real-time-analyst-6383991077555312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"6964c290-930e-45f2-b559-25014aad85b8","sid":"7f57d72e-80a4-409f-b801-d28ea898771f"},"attrParams":{"summary":null,"highLight":["Supervisar métricas en tiempo real","Proporcionar informes de rendimiento","Apoyar la comunicación con los equipos"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tolón,Cajamarca","unit":null}]},"addDate":1758749302933,"categoryName":"Servicio al Cliente - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4070","location":"MPMP+26 Tolón, Peru","infoId":"6383990750899312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Especialista en Seguridad Doméstica (Fr-Ing)","content":"Estamos buscando un Especialista en Seguridad Doméstica (francés-inglés) para ofrecer soporte de primer nivel a los clientes respecto a sistemas y servicios de seguridad doméstica. Este puesto implica ayudar a los clientes con la solución de problemas, configuración de servicios, asistencia en monitoreo y consultas sobre productos, garantizando siempre su seguridad y satisfacción. El candidato ideal posee excelentes habilidades comunicativas en francés e inglés, aptitud técnica y un fuerte compromiso con la entrega de experiencias excepcionales al cliente.\n \n \n\n**Principales responsabilidades:** \n\nOfrecer soporte al cliente bilingüe en francés e inglés para servicios de seguridad doméstica, incluyendo configuración del sistema, solución de problemas y gestión de cuentas.\n \n \n\nAyudar a los clientes con la configuración de sistemas de alarma, conectividad con aplicaciones móviles y servicios de monitoreo.\n \n \n\nSolucionar problemas técnicos relacionados con cámaras de seguridad, alarmas, cerraduras inteligentes y otros dispositivos de seguridad.\n \n \n\nEducación al cliente sobre las funcionalidades de los sistemas de seguridad, mejores prácticas y procedimientos de emergencia.\n \n \n\nGestionar consultas relacionadas con planes de servicio, facturación, actualizaciones e instalaciones de equipos.\n \n \n\nTrabajar estrechamente con equipos técnicos y centros de monitoreo para asegurar una resolución rápida y eficiente de incidencias.\n \n \n\nMantener registros precisos de las interacciones con los clientes y las soluciones proporcionadas.\n \n \n\nMantenerse actualizado sobre las últimas tendencias en seguridad doméstica, avances tecnológicos y protocolos de seguridad.\n \n \n\n**Requisitos:** \n\n**Educación:** Diploma de escuela secundaria o equivalente\n \n \n\n**Experiencia:** Experiencia previa en servicio al cliente, soporte técnico o servicios de seguridad doméstica es deseable.\n \n \n\n**Idiomas:** Se requiere dominio del francés y del inglés.\n \n \n\n**Habilidades:** \n\nAmplio conocimiento de sistemas de seguridad doméstica y tecnología de hogar inteligente.\n \n \n\nExcelentes habilidades verbales y escritas en francés e inglés.\n \n \n\nCapacidad para explicar información técnica de forma sencilla y clara.\n \n \n\nDominio de software de servicio al cliente, herramientas de solución de problemas y sistemas CRM.\n \n \n\nFuertes habilidades para resolver problemas con atención al detalle.\n \n \n\nCapacidad para trabajar eficientemente en un entorno dinámico y centrado en el cliente.\n \n \n\n**Otros:** Disponibilidad para trabajar turnos flexibles, incluyendo noches, fines de semana y festivos.\n \n \n\n**Beneficios:** \n\nPaquete salarial y beneficios competitivos.\n \n \n\nOportunidades de crecimiento profesional en seguridad doméstica y servicio al cliente.\n \n \n\nUn entorno laboral solidario e inclusivo.\n \n \n\nCapacitación profesional sobre los últimos sistemas de seguridad y técnicas de servicio al cliente.\n \n \n\nSi te apasiona la tecnología de seguridad y brindar un servicio al cliente excepcional, ¡postúlate hoy y únete a nuestro equipo!","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758749277000","seoName":"home-security-specialist-fr-eng","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://pe.ok.com/es/city-paijan/cate-customer-service-call-center/home-security-specialist-fr-eng-6383990750899312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"fc7c58e5-bc8b-4b27-8ab8-85881a1b235b","sid":"7f57d72e-80a4-409f-b801-d28ea898771f"},"attrParams":{"summary":null,"highLight":["Soporte al cliente bilingüe en francés e inglés","Solución de problemas de sistemas y dispositivos de seguridad","Paquete salarial y beneficios competitivos"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tolón,Cajamarca","unit":null}]},"addDate":1758749277414,"categoryName":"Servicio al Cliente - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4070","location":"MPMP+26 Tolón, Peru","infoId":"6383990752614512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Especialista de Soporte en Servicios Móviles (Fr-Ing)","content":"Estamos buscando un Especialista de Soporte en Servicios Móviles – Servicio al Cliente (francés e inglés) para brindar soporte experto a los clientes que utilizan nuestros servicios y productos móviles. Este puesto requiere dominio fluido del francés y del inglés para ayudar a los clientes con sus consultas, solucionar problemas y guiarlos a través de las funciones de nuestras plataformas móviles. El candidato ideal tendrá excelentes habilidades de comunicación en ambos idiomas, pasión por el servicio al cliente y experiencia técnica relacionada con servicios móviles.\n \n \n\n**Principales responsabilidades:** \n\nBrindar soporte al cliente bilingüe en francés e inglés para servicios móviles, incluyendo gestión de cuentas, consultas sobre facturación, solución de problemas y asistencia técnica.\n \n \n\nAyudar a los clientes a configurar dispositivos móviles, gestionar planes móviles y comprender las funciones móviles.\n \n \n\nSolucionar problemas técnicos relacionados con dispositivos móviles, aplicaciones y conectividad de red.\n \n \n\nEducar a los clientes sobre opciones de servicios móviles, detalles de facturación y uso.\n \n \n\nResolver problemas escalados y proporcionar soluciones oportunas para garantizar la satisfacción del cliente.\n \n \n\nDocumentar consultas, problemas y resoluciones de los clientes en el sistema de gestión de clientes.\n \n \n\nMantenerse actualizado sobre las últimas tendencias en servicios móviles, dispositivos y tecnologías para ofrecer información precisa y relevante a los clientes.\n \n \n\nColaborar con equipos internos para resolver problemas complejos de los clientes y mejorar la calidad del servicio.\n \n \n\nRealizar contactos proactivos con los clientes para la gestión de cuentas, nuevas ofertas de servicios y actualizaciones de productos.\n \n \n\n**Requisitos:** \n\n**Educación:** Diploma de escuela secundaria o equivalente\n \n \n\n**Experiencia:** Experiencia previa en servicio al cliente, servicios móviles o soporte técnico deseable.\n \n \n\n**Idiomas:** Se requiere dominio fluido del francés e inglés, con habilidades avanzadas de comunicación verbal y escrita en ambos idiomas.\n \n \n\n**Habilidades:** \n\nAmplio conocimiento de servicios móviles, dispositivos y técnicas de solución de problemas.\n \n \n\nExcelentes habilidades de comunicación y capacidad para explicar claramente información técnica a los clientes.\n \n \n\nDominio de software de servicio al cliente, plataformas de servicios móviles y Microsoft Office Suite.\n \n \n\nCapacidad sobresaliente para resolver problemas y atención al detalle.\n \n \n\nCapacidad para realizar múltiples tareas y gestionar consultas en un entorno dinámico.\n \n \n\n**Otros:** Disponibilidad para trabajar turnos flexibles, incluyendo noches, fines de semana y días festivos.\n \n \n\n**Beneficios:** \n\nPaquete salarial competitivo y beneficios completos.\n \n \n\nOportunidades de crecimiento profesional en servicios móviles y soporte al cliente.\n \n \n\nUn entorno de trabajo dinámico e inclusivo.\n \n \n\nProgramas de desarrollo profesional para mejorar las habilidades en tecnología móvil y servicio al cliente.\n \n \n\n¡Si te apasiona la tecnología móvil y brindar un servicio al cliente bilingüe excepcional, te animamos a postularte hoy!","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758749277000","seoName":"mobile-services-support-specialist-fr-eng","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://pe.ok.com/es/city-paijan/cate-customer-service-call-center/mobile-services-support-specialist-fr-eng-6383990752614512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"d591eeb1-159e-4b26-ae50-8b6d7ee90d87","sid":"7f57d72e-80a4-409f-b801-d28ea898771f"},"attrParams":{"summary":null,"highLight":["Soporte al cliente bilingüe en francés e inglés","Solucionar problemas de dispositivos móviles","Contacto proactivo para la gestión de cuentas"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tolón,Cajamarca","unit":null}]},"addDate":1758749277547,"categoryName":"Servicio al Cliente - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4070","location":"MPMP+26 Tolón, Peru","infoId":"6383990746880112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Especialista en Soporte Técnico de Seguridad Domiciliaria (Fr-Ing)","content":"Estamos buscando un Especialista en Soporte Técnico de Seguridad Domiciliaria – (francés\\-inglés) para brindar soporte técnico avanzado para sistemas de seguridad doméstica. Este puesto requiere dominio del francés y el inglés, e implica ayudar a los clientes a solucionar problemas con dispositivos de seguridad, resolver problemas de conectividad y garantizar un rendimiento óptimo del sistema. El candidato ideal posee sólidas habilidades para resolver problemas, experiencia técnica y pasión por ofrecer experiencias excepcionales al cliente.\n \n \n\n**Principales responsabilidades:** \n\nBrindar soporte técnico bilingüe en francés e inglés para productos de seguridad doméstica, incluyendo sistemas de alarma, cámaras de vigilancia, cerraduras inteligentes y servicios de monitoreo.\n \n \n\nDiagnosticar y solucionar problemas técnicos, tales como fallos de conectividad, mal funcionamiento de hardware y actualizaciones de software.\n \n \n\nAyudar a los clientes en la instalación, configuración y optimización de sistemas de seguridad y aplicaciones móviles.\n \n \n\nGuiar a los clientes durante pruebas del sistema de seguridad, actualizaciones de firmware y procedimientos de solución de problemas.\n \n \n\nDocumentar los problemas reportados y proporcionar soluciones precisas y detalladas en el sistema de soporte técnico de la empresa.\n \n \n\nTrabajar estrechamente con equipos de ingeniería, centros de monitoreo y servicio al cliente para escalar y resolver eficientemente problemas complejos.\n \n \n\nEducación al cliente sobre el funcionamiento del sistema, mejores prácticas de seguridad y mantenimiento preventivo.\n \n \n\nAsistir con actualizaciones de planes de servicio, incluyendo recomendaciones de funciones avanzadas de seguridad y soluciones premium de monitoreo.\n \n \n\nMantenerse informado sobre las últimas tecnologías de seguridad doméstica, tendencias del sector y metodologías de solución de problemas.\n \n \n\n**Requisitos:** \n\n**Educación:** Diploma de escuela secundaria o equivalente\n \n \n\n**Experiencia:** Experiencia previa en soporte técnico, seguridad domiciliaria o resolución de problemas informáticos es deseable.\n \n \n\n**Idiomas:** Se requiere dominio del francés y del inglés.\n \n \n\n**Habilidades:** \n\nConocimientos sólidos sobre sistemas de seguridad doméstica, tecnología para hogares inteligentes y redes.\n \n \n\nExcelentes habilidades comunicativas, con capacidad para explicar problemas técnicos complejos en términos sencillos.\n \n \n\nDominio en la solución de problemas de software, aplicaciones móviles y dispositivos de seguridad IoT.\n \n \n\nExperiencia utilizando plataformas de servicio al cliente y gestión de tickets (herramientas CRM, software de solución remota de problemas).\n \n \n\nCapacidad para trabajar eficientemente en un entorno de ritmo acelerado, gestionando múltiples consultas técnicas.\n \n \n\nGran atención al detalle y enfoque centrado en el cliente.\n \n \n\n**Otros:** Disponibilidad para trabajar turnos flexibles, incluyendo noches, fines de semana y días festivos.\n \n \n\n**Beneficios:** \n\nPaquete salarial y beneficios competitivos.\n \n \n\nOportunidades de crecimiento profesional en soporte técnico, tecnología de seguridad y servicio al cliente.\n \n \n\nUn entorno laboral solidario e inclusivo.\n \n \n\nCapacitación profesional sobre sistemas avanzados de seguridad, técnicas de solución de problemas y estrategias de servicio al cliente.\n \n \n\nSi te apasiona la tecnología de seguridad y ayudar a los clientes a resolver desafíos técnicos, ¡postúlate hoy y únete a nuestro equipo!","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758749277000","seoName":"home-security-tech-support-specialist-fr-eng","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://pe.ok.com/es/city-paijan/cate-customer-service-call-center/home-security-tech-support-specialist-fr-eng-6383990746880112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"c64749ac-63a2-4d92-9683-e8d6d3351ca3","sid":"7f57d72e-80a4-409f-b801-d28ea898771f"},"attrParams":{"summary":null,"highLight":["Soporte técnico bilingüe en francés e inglés","Solución de problemas de sistemas de seguridad doméstica","Paquete salarial y beneficios competitivos"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tolón,Cajamarca","unit":null}]},"addDate":1758749277100,"categoryName":"Servicio al Cliente - 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