Analista de Soporte TI

Descripción

Summary: Join Palmiq as a Demo and Support Engineer, combining technical product demonstrations, customer onboarding, software trial deployments, and Level 1 technical support. Highlights: 1. Conduct software demonstrations for clients, showcasing technology solutions. 2. Act as the first point of contact for client issues, managing support tickets. 3. Work within a small, dynamic team to ensure smooth client operations. **About Palmiq** Palmiq is a fast\-growing technology and managed services company with offices in the U.S. and Lima, Peru. We specialize in helping companies scale through tailored IT solutions, cybersecurity, and cloud services—while also driving market expansion through strategic sales development. We’re more than just a service provider—we work side\-by\-side with our clients in both North America and global markets. We are seeking a motivated and customer\-focused **Demo and Support Engineer (L1\)** to join our growing team in Lima, Peru. This role combines technical product demonstrations, customer onboarding, software trial deployments, and Level 1 technical support. **What You’ll Be Doing** * Conduct software demonstrations for clients, showcasing technology solutions, including: CyberProtect Cloud, Disaster Recovery, Endpoint Management, Cybersecurity, EDR/MDR, and Email Security * Lead trial installations and configurations on separate customer calls, ensuring the software is deployed successfully based on specific client needs. * Act as the first point of contact for client issues, managing and closing basic Level 1 support tickets. * Efficiently escalate Level 2 and Level 3 incidents to the appropriate engineering teams. * Work closely within a small, dynamic 3\-person team in Lima to ensure smooth client onboarding and support operations. **What We’re Looking For** * Minimum **1 year of experience** in a customer\-facing technical role demoing software\-based products and explaining technical features to users. * Experience conducting software demonstrations, product presentations, technical onboarding, or customer training sessions is preferred. * Familiarity with the following technologies is highly desirable: cybersecurity solutions, endpoint protection, backup/disaster recovery, or cloud\-based software is highly preferred. * Excellent communication skills with a strong ability to guide users through software installations and troubleshoot basic issues. * Ability to work full\-time on\-site in our Lima office (**Hybrid position with on\-site days**) * Professional fluency in both **English and Spanish** (written and spoken) is strictly required, as you will be supporting both local and international clients. **What We Offer** * Competitive base salary * Quarterly performance reviews and growth path * Full\-time, permanent position based at our Miraflores office * A collaborative, supportive, and high\-performing team environment If you’re driven, eager to grow, and ready to be part of a company where your work truly makes an impact—we’d love to hear from you. Job Types: Full\-time, Contract Pay: S/.1,200\.00 \- S/.2,000\.00 per month Work Location: In person