Technical Support Assistant

Description

Job Summary: We are seeking a Technical Support Assistant with experience in equipment maintenance, networks, and incident resolution for a multi-sport club. Key Responsibilities: 1. Preventive maintenance of computer equipment and printers 2. User management in Active Directory and incident handling 3. Diagnosis and resolution of hardware and software issues TECHNICAL SUPPORT ASSISTANT An exclusive multi-sport club is seeking a top-tier professional to fill the position of Technical Support Assistant with the following profile: REQUIREMENTS: - Technical or Higher Education degree in Computing, Informatics, Systems, or related fields. - Minimum 2 years of experience in similar positions. - Assembly and maintenance of desktops and laptops. - Intermediate knowledge of Microsoft Office. - Networking knowledge: Router, switch, wireless (WIFI), VPN configuration; network cable punching and testing. - Installation and configuration of operating systems and base software. - Basic knowledge of surveillance cameras (installation and configuration). - Inclusive position. MAIN RESPONSIBILITIES: Carry out the Preventive Maintenance Plan for the club’s computer equipment and printers across all locations. Assist in managing the procurement of new computer and network equipment upon request by the Senior Systems Supervisor. Likewise, manage warranty claims with suppliers for the club’s computer equipment for replacement or repair. Handle daily user requests and incidents regarding connectivity, computer systems, peripherals, and network services, as well as install and configure base software on computer equipment. Manage user accounts in Active Directory (creation, blocking, unblocking, password resets, and permission assignments). Receive, register, and follow up on incidents and requests via the Helpdesk system, meeting established SLAs. Diagnose and resolve hardware and software issues (PCs, laptops, printers, mobile devices, access control systems, etc.). Conduct inspections in the Data Center to ensure equipment remains in good condition. Properly manage the club’s technological asset inventory. Perform structured cabling installations. Execute backups (data backups) for emails, computers, and servers. Report and follow up with Communication Service Providers (internet, email, and website) when operational issues arise. Identify and resolve network issues such as intermittent connectivity, slow network speed, or packet loss using diagnostic tools and troubleshooting techniques. Administer user access to the network, including configuring access policies, assigning permissions, and resolving authentication and authorization-related issues. Maintain accurate records of problems and implemented solutions. BENEFITS: - Formal employment contract / Statutory benefits - Market-competitive salary - Continuous training. -Requirements- Minimum education: Technician 2 years of experience Age: between 25 and 35 years Keywords: helper, assistant, auxiliary, aux, auxiliary, assistant, helper, aide, support, support, technician, tech, technician, technology, technology, technologist