Operations Manager

Description

Summary: The Digital Solutions Operations Manager ensures account profitability, compliance, and client satisfaction while coordinating business objectives with internal and external clients. Highlights: 1. Opportunity to drive innovation and impact at a global scale 2. Focus on client satisfaction and long-term relationships 3. Engage with cutting-edge technology and agile thinking **Who We Are** -------------- Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award\-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting\-edge technology, agile thinking, and a people\-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end\-to\-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data \& AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA \& Test Engineering. **About the role** The Digital Solutions Operations Manager’s main objective is to ensure profitability and compliance with corporate targets for the account under supervision as well as guarantee client satisfaction and procure long\-term relationships. Also, coordinate with external clients and define with internal ones the business objectives, and to support the organization to achieve them. **Responsibilities** Achieve the goals set by the client, aligning the team and our team members with established goals and requirements of the account; establish action plans to improve areas of opportunity, working together and establishing the needs of the account and each team; manage the level of "staffing", manage finances based on profit and operating costs, along with the finance team; develop the team assigned establishing action plans to develop all staff. Receive and solve client’s concerns and inquiries, prepare and lead MBRs and QBRs among others. **Requirements:** * 1\+ year experience leading large groups (40\+) * 3\+ year of experience in a technical role (PM, Developer, QA, etc) \- **Must** * Telecommunications Experience \- **Plus** * Schedule flexibility * Experience with Financial reporting/analysis * 2 years of experience leading software development / implementation projects \- **Must** **Skills:** * Leadership * Strategic thinking * Orientation to results * Analytical skills * Negotiation Techniques * Internal and External Customer Orientation * Excellent social skills * Able to deliver results working under pressure * Interpersonal skills **Knowledge:*** *Development knowledge* * + Project Management + Development + QA * English \- B2 or above \- **Required (all areas)** * + Oral and written comprehension + Appropriate use of language * Experience in Financial Strategic Planning: * + Annual account budget and triage. * Motivation Theory and Techniques * Client facing experience **Studies \& Experience:*** A master’s degree in Business Administration or related fields is a **plus** * Experience in consulting background and/or outsourcing is a **plus** * Experience setting realistic budgetary expectations * Experience ensuring and maintaining IT operations transparency * Software Development Lifecycle \- **Desired** **What’s in it for you:*** Private medical and life insurance from day one * Budget for professional growth (certifications) * Schedule flexibility. * Extra bonus based on performance.