Receptionist – Customer Service

Description

Job Summary: Excelentemente is seeking a Receptionist – Customer Service professional with a positive attitude, strong communication skills, and a service-oriented mindset to work with patients and families in mental health. Key Highlights: 1. Opportunities for professional growth and development 2. Training and learning opportunities 3. Working with people, organizing, and resolving situations At **Excelentemente**, we have been dedicated to mental health in Huancayo for **10 years**, providing specialized care and supporting our patients and their families. We are looking for a **RECEPTIONIST – CUSTOMER SERVICE** professional with a positive attitude, strong communication skills, and a service-oriented approach. If you enjoy working with people, organizing tasks, and resolving situations, this opportunity may be right for you! **What Are We Looking For?** * **Graduate or bachelor's degree** in Administration, Accounting, Technical Secretarial Studies, Technical Administrative Assistance, or related fields. * **Minimum 1 year of experience** in reception, customer service, sales, or administrative functions. * Strong communication skills, courteous demeanor, and ability to handle challenging situations. * Organizational skills, proactivity, and basic proficiency with computer tools. * Availability to work **full-time**. **Main Responsibilities** * Greet and courteously guide patients and family members. * Provide information regarding services, professionals, schedules, fees, and benefits. * Manage phone calls, messages, and official customer service channels. * Schedule, confirm, and reschedule appointments. * Register new users and carry out corresponding follow-up. * Follow up with patients who do not have an upcoming appointment. * Follow up with interested patients until service delivery is confirmed. * Coordinate care among patients, professionals, and clinic departments. * Record arrival times and consultation entry times. * Confirm attendance for workshops, webinars, and other activities. * Manage pending items and professionals’ available schedules. * Support payments and administrative documentation. * Address inquiries, issues, and complaints, seeking timely solutions. * Maintain constant communication with the team to ensure a positive patient experience. * Adhere to the institution’s service protocols and standards. **What Do We Offer?** * **Formal employment contract from day one.** * **REMYPE labor regime** and corresponding employee benefits. * Training and learning opportunities. * Opportunities for professional growth and development. **Location:** Huancayo **Work Schedule:** Full-time **Important Note** **Excelentemente conducts its recruitment processes exclusively through Indeed, Computrabajo, Bumeran, and its official contact numbers.** **We do not request payments, deposits, or banking information** to participate in our recruitment processes. Salary: S/.1,200\.00 \- S/.1,500\.00 per month Workplace: On-site employment