Job Summary: We are seeking a Customer Service representative for our Freight Forwarding Agency in Callao, responsible for shipment tracking, personalized customer service, and operational coordination. Key Highlights: 1. Ongoing training 2. Pleasant working environment 3. Shipment tracking and control We are currently recruiting personnel for our Callao office for the position of **CUSTOMER SERVICE** at our Freight Forwarding Agency **.** **REQUIREMENTS:** * Degree in International Business Administration * Knowledge of freight forwarding operations * Intermediate level spoken and written English proficiency * Preferred experience: 5 years in similar roles **RESPONSIBILITIES:** * Tracking and control of customers’ import/export shipments via air/sea * Personalized customer service * Coordination with assigned sales executives and reporting for account management and continuous process improvement * Support to the commercial area in maintaining assigned accounts and reporting any operational discrepancies * Data entry into the system * Coordination with Operations – FWD and other departments (as required) to ensure proper shipment handling. Managing air and sea transmissions, coordinating with local carriers, processing visa approvals, managing warehouse pickups from air and sea warehouses, and handling settlements * Verification of rates and profits for each assigned shipment to ensure accurate file closure * Responsible and committed adherence to company policies * Other duties assigned **BENEFITS:** * Ongoing training * Pleasant working environment Employment Type: Full-time Salary: S/.2,000.00 \- S/.5,000.00 per month Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
