Back Office - Call Center

Description

Job Summary: We are seeking an organized, analytical, and detail-oriented Back Office Assistant to provide operational support to the collections area, managing customer communication and information. Key Highlights: 1. Key operational support role in the collections area 2. Management of communication with customers and databases 3. Support in information control and validation BACK OFFICE – CALL CENTER (COLLECTIONS) \| SAN ISIDRO (IN-PERSON) Join our team! We are looking for an organized, analytical, and detail-oriented Back Office Assistant to provide operational support to the collections area. Location: San Isidro (2 blocks from the Canaval y Moreyra station of the Metropolitano) Schedule: Monday to Friday, 8:00 am to 6:00 pm; Saturdays, 9:00 am to 12:00 pm. Rest on Sundays and holidays. What do we offer? \- Fixed salary: S/1200 \- Mobility bonus: S/100 (fixed) \- Full payroll from day one \- Timely payments \- Job stability Responsibilities: \- Corporate WhatsApp management and response \- Referral of customers to the appropriate advisor \- Database coverage, updating, and cleansing \- Payment registration and system updates \- Preparation, sending, and registration of payment agreement documents and/or contracts \- Operational support to the collections team \- Support in information control and validation Requirements: \- Intermediate-level Office skills (Excel primarily) \- Technical Excel assessment will be conducted \- Organizational ability and attention to detail \- Responsibility in handling information \- Prior experience in collections, call centers, or back office is desirable Profile: An orderly, responsible, proactive individual with strong aptitude for working with information and operational processes. Employment Type: Full-time Salary: S/.1,200\.00 per month Workplace: On-site employment