Digital Product Analyst Middle

Description

Job Summary: Develop customer- and business-centric features for Payments, ensuring optimal experience and operation of digital products. Key Highlights: 1. Boost your talent with challenges and new experiences. 2. Lead operational management and continuous improvement of digital payment products. 3. Drive innovation and regulatory compliance in the payments sector. If you seek to enhance your talent through new experiences and challenges that push you to constantly aim higher, this is your opportunity! Join the best team and transcend with your talent as a **Digital Product Analyst**! **Your primary objective will be:** To develop customer- and business-focused features to deliver the best experience in the world of Payments. **How will you achieve it?** * Manage stability and operational continuity of PLIN and Immediate Transfers by monitoring availability, performance, errors, outages, incidents, and service levels to ensure proper product operation. * Track critical performance indicators, including ICDs, authorizations, response times, error rates, complaints, reversals, availability, and operational efficiency, proposing corrective and preventive actions. * Coordinate resolution of production incidents by collaborating with Technology, IT Operations, Digital Channels, Architecture, Vendors, CCE, BCRP, and other stakeholders to minimize impact, reduce resolution time, and prevent recurrence. * Ensure product governance for PLIN/TIN by maintaining documentation, workflows, operational rules, tracking matrices, service agreements, action plans, and control mechanisms required for orderly and traceable management. * Drive structural improvements in reliability, scalability, and customer experience by identifying opportunities across customer journeys, processes, operational architecture, monitoring, error communication, complaints, and transactional performance. * Ensure compliance with applicable regulatory and operational requirements for immediate payments, especially regarding BCRP mandates, reporting, audits, service quality levels, interoperability, continuity, and management of critical vendors. **What do we need from you?** * 2–3 years of experience in digital product/service development or in startups/fintechs (preference for banking/payment/insurance sectors). * Bachelor’s degree in Systems Engineering, Industrial Engineering, Business Administration, Economics, or related fields—or equivalent professional experience. * Intermediate/advanced English proficiency. * Familiarity with agile methodologies and tools such as Jira/Trello. * Knowledge of experience design methodologies such as design thinking, design sprint, or lean UX, and prototyping tools. * Basic technical knowledge and strong curiosity about emerging technology trends.