Description
Job Summary:
We are seeking an enthusiastic Receptionist to join our team, providing in-person and virtual customer service in an innovative environment.
Key Highlights:
1. Innovative and rewarding experience in entertainment and recreation
2. Opportunity for professional growth
3. Excellent work environment
**La Granja Villa y su Mundo Mágico**, a leading company in the entertainment and recreation industry, is looking for an enthusiastic professional for the position of RECEPTIONIST to join our team, offering an innovative, rewarding, and growth-oriented experience.
\* REQUIREMENTS:
* Proficiency in Microsoft Office at user level.
* Minimum 1 year of experience in in-person and virtual customer service.
* Students in their final semesters or with incomplete degrees in Administration, Tourism and Hospitality, Marketing, or related fields.
\* SCHEDULE:
* Monday to Sunday, 9 AM to 6 PM; 1 day off between Monday and Thursday.
\* COMPETENCIES AND VALUES:
* Customer service
* Conflict resolution with customers
* Quality orientation
* Flexibility / adaptability to change
* Responsibility
* Teamwork
\* RESPONSIBILITIES:
* Managing the complaint book across our various companies.
* Informing and guiding customers regarding prices, schedules, visitor policies, etc.
* Processing memberships for customers wishing to join Granja Villa as members.
* Responding to inquiries via various channels (phone calls, WhatsApp, emails).
* Providing in-person guidance to customers.
* Issuing entry authorizations for minors, following established procedures.
* Generating activations for food protocols.
* Answering customer calls and routing them to the appropriate departments.
* Performing administrative tasks related to the position.
\* BENEFITS:
* Formal employment registration with all statutory benefits
* Market-competitive salary
* Complimentary passes every 3 months for you and your family
* Ongoing training
* Corporate discounts
* Excellent work environment
* Career progression opportunities
Employment type: Full-time
Application question(s):
* What is your salary expectation?
* Please indicate your district of residence and your current phone number.
* Do you have experience as a receptionist?
Work location: On-site employment