Driver Support Executive - Airport

Description

Position Summary: We are seeking an organized, service-oriented individual to serve as the liaison between drivers and operations, managing inquiries and incidents. Key Highlights: 1. Key liaison between drivers and official mobility operations 2. Management of driver inquiries and incidents 3. Support in communications and area activities At Directo App, we have been moving people with confidence since 2008\. We are the official mobility provider for Jorge Chávez International Airport and the most important shopping malls in Lima — and behind every operating driver is a team that truly supports them. We are looking for someone orderly, service-oriented, and capable of managing information with sound judgment — someone who wants to be the liaison between drivers and operations. **What do we require?** \- Technical or university studies in Administration, Industrial Relations, Communications, or related fields (in progress, incomplete, or completed). \- Minimum 1 year of experience in customer service, operational support, or administrative roles. \- Intermediate Excel skills: filters, tables, basic consolidations. \- Proficiency in email and digital customer service platforms. \- Organizational ability and sound judgment to manage multiple tasks simultaneously. \- Availability to work in a hybrid mode in Callao (airport zone), 6 days per week, 8-hour daily shifts. **We offer:** \- Formal employment contract from day one, including all statutory benefits. \- Vive Directo Benefits (partnerships and discounts on our taxi service). **Responsibilities:** \- Handle driver inquiries, questions, and incidents via digital channels and in person. \- Review and validate payroll settlements, verify payment emails, and record information in internal controls. \- Follow up on open cases until resolution or proper referral to the relevant department. \- Update reports and control dashboards in Excel. \- Coordinate with other departments to resolve operational requests. \- Support communications to drivers and area activities. Employment Type: Full-time Salary: S/.1,200\.00 \- S/.1,400\.00 per month Application Question(s): * Have you previously handled inquiries or incidents via digital channels? Briefly describe your approach. * What are your salary expectations? * In which district do you reside? * Briefly describe your experience in customer service, operational support, or administrative management. * What Excel functions have you performed? (e.g., reporting, tracking, filtering, control dashboards, etc.) Work Location: Hybrid in Callao, Callao