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Job Summary: We are seeking a professional to perform daily banking operations, offer financial products, and manage customer relationships within a responsible and diverse banking environment. Key Highlights: 1. Opportunity to develop your professional career in a global company. 2. Be part of a diverse team and collaborate in an inclusive environment. 3. Contribute to responsible, innovative, and sustainable banking. **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles, including finance experts, legal specialists, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Regular (Undefined) **What Are We Looking For?** Receive metal cash boxes; recount cash supplied from the vault before starting operations; and perform daily cash reconciliation and physical cash counts. Support filing documentation at the branch and its dispatch to the central archive. Receive cash and serve customers according to the Bank's current procedures and regulations for product operations: cash deposits/withdrawals, account credits/debits for liability products, check payments, bill payments, loan repayments via deposit or account debit, foreign exchange purchases/sales, transfers, remittances, opening accounts for Natural Persons, sales of Credit Card Protection Insurance, Multi-Risk Insurance, and Customer Insurance Withdrawals, among others. Perform appropriate customer identification for transaction payments. Retain counterfeit banknotes detected during transactions. Report cash surpluses (due to exceeding operational limits) or shortages to the Branch Deputy Manager. Offer and/or contract financial products such as cards, loans, installment cash, subrogation, or other products defined in the incentive grid. Maintain updated, high-quality customer database information for the customers served. Plan and manage commercial activities using available tools, coordinating with the Branch Manager to achieve targets for products/services/migration. Seize all opportunities arising during counter or lobby service to market products and services, as well as to update and maintain customer data—continuously and as a top priority in every interaction. "Consistently perform cross-selling during customer interactions—not limiting oneself to a single product or the transaction itself—but continuing the sales process for complementary products, whenever possible." Gain maximum understanding of customers and their needs, leveraging available tools. Provide comprehensive customer service, maintaining a consistent focus on service quality, and educating and assisting customers in using Digital and Alternative Channels. Manage resolution of incidents or complaints responsibly, ensuring service quality and timely response. "Identify dissatisfied customers or those intending to terminate their relationship with the Bank, in order to offer alternatives that may ensure their continued relationship, always considering value creation." Adequately monitor the PPG (Performance Plan Guide), related to assigned objectives and activities, and implement necessary corrective actions or adjustments in coordination with the Branch Manager. "Attend all meetings to which you are summoned and actively participate, informing branch staff of issues identified during your management duties, as well as relevant aspects regarding the characteristics and needs of customers within your segment." Evaluate and analyze credit operations and escalate them to the appropriate approval levels. Open all types of accounts required by customers. Inform, pre-qualify, and issue Credit and Debit Cards (within delegated authority). Likewise, assign, cancel, or block coordinated cards and debit cards. Send documentation for deteriorated loans to Extrajudicial and/or Legal departments (in coordination with the Branch Manager). Perform enrollment, maintenance, and cancellation of direct debits. "Implement adequate controls to ensure processes involving "batch" transactions are completed properly—for example, card cancellations prior to settlement dates, etc." Update and properly archive customer documentation. Perform other functions assigned by your supervisor, in response to business needs. Sell Credit Card Protection Insurance, Multi-Risk Insurance, and Customer Insurance Withdrawals. Carry out commercial actions and campaigns targeting non-personalized customer segments, as well as optional branch customers not assigned to any portfolio. Receiving, counting, verifying, entering, and reporting remittances jointly with the Branch Deputy Manager (dual control). Reversing transactions performed by other Universal Advisors (teller windows). Performing transactions with higher monetary limits than other Universal Advisors. Participating in and performing the branch’s accounting reconciliation with the Branch Deputy Manager. Supporting the Branch Deputy Manager in operational activities related to maintaining customer products and services. Dual control during branch opening and vault cash count. Substituting for the Branch Deputy Manager during their absence. Assisting the Branch Deputy Manager with journal entry accounting, if required. Informing, issuing, canceling, or duplicating Debit Cards (within delegated authority), with the customer’s in-person consent. Consulting and recording customer information related to anti-money laundering activities. Supporting the Branch Deputy Manager in managing ATM replenishment. Performing collateral and valuation reconciliations (Dual Control SGOF). **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and other factors. We foster a collaborative and inclusive work environment that allows each person to bring forth their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force behind achieving our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration laws or applicable professional regulations for the position in that country. In the event you are selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, with the understanding that if, for any reason, (i.) the applicable visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements imposed by local labor and/or immigration and/or professional regulations applicable to the performance of the position in that country are not met, you will unfortunately be excluded from the position. Additionally, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate so when applying for the position.
