Network Monitoring Operator - Lima

Description

Job Summary: We are seeking a telecommunications professional to analyze, diagnose, and resolve tickets, as well as monitor network incidents. Key Highlights: 1. Commitment to quality and teamwork 2. Flexibility, adaptability, and results-oriented mindset 3. Innovation and creativity With over 14 years of experience in the telecommunications field, our presence spans **Chile, Peru, and Colombia**, supported by extensive expertise in **installations and engineering**. We have established ourselves as a leading company in this sector, delivering comprehensive solutions to our clients. **Your main responsibilities will include:** * Analyzing, diagnosing, and/or resolving received tickets, and/or escalating tickets to other support areas or other operators, depending on the nature of the case. * Reviewing the SIRNGN platform to determine whether the customer is experiencing any service outage. * Conducting service tests and validations for customers after an on-site visit or remote support. * Monitoring Entel Network incidents affecting fixed-service customers. **What We Are Looking For:** * **Education:** Technician / Graduate in Telecommunications Engineering, Electronics, Systems, or related fields * CCNA certification / NS4 course * **Experience:** Minimum 1 year of experience in similar roles within networks and telecommunications * **Software Proficiency:** Excel – basic level **What We Value:** * Commitment to work quality * Teamwork * Flexibility and adaptability * Results-oriented mindset * Innovation and creativity **What We Offer:** * Full payroll registration (Bonus, Vacation Pay, CTS, ESSALUD Health Insurance, and Life Insurance per Law) * Company-certified training programs * Career development path * Access to corporate discount agreements * Work modality: Hybrid