CUSTOMER MANAGEMENT ASSISTANT

Description

Job Summary: Customer Management Assistant to ensure service quality, resolve requests, and strengthen relationships for customer satisfaction and loyalty. Key Responsibilities: 1. Customer service management and customer loyalty 2. Communication and follow-up with assigned customers 3. Preparation of management reports and summaries On behalf of our client, a leader in environmental sanitation services, we are seeking a "CUSTOMER MANAGEMENT ASSISTANT", available to work in Pueblo Libre. **JOB OBJECTIVE:** Provide effective customer service management to ensure service quality, efficiently resolve customer requests, and strengthen trust-based relationships to achieve long-term customer satisfaction and loyalty. **RESPONSIBILITIES:** * Maintain communication and follow-up with assigned customers. * Prepare management reports and summaries. * Collect, validate, and consolidate information from various departments. * Track pending items and delivery deadlines. * Coordinate with responsible departments to ensure timely service delivery. * Conduct customer satisfaction surveys and track results. * Maintain professional and courteous communication with customers. **REQUIREMENTS:** * Technical or university degree in Administration, Industrial Engineering, Management, Business, or related fields. * Minimum 1–2 years of experience in administrative functions, follow-up, operations, back-office, or customer management. * Intermediate-level Excel proficiency. * Experience in report preparation and information tracking. * Strong oral and written communication skills. * Organizational ability, attention to detail, autonomy, and follow-up capability. **BENEFITS** * Formal employment registration from day one. * Statutory benefits under the general regime. * Training and mentoring during the onboarding period. * Opportunities for career development within the company. Salary: S/.1,500.00 – S/.1,800.00 per month Work Location: On-site employment