Customer Support Representative (Peru)

Description

Summary: As a Patient Support Specialist, you will ensure the success of prescriptions by assisting patients with portal navigation, insurance, and medication delivery. Highlights: 1. Resolving inbound patient requests via phone, text, and email 2. Partnering with internal and external operational teams 3. Helping patients navigate their patient portal and understand insurance coverage **About Us** Helpware is a technology\-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience \& Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best\-in\-class value\-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. Philus revolutionized life science product commercialization with technology. Passionate about improving health outcomes, built an entirely new solution that improves the prescription experience for manufacturers, providers, and patients. Philus technology solution heightens brand value and provides an unparalleled experience for physicians and patients. **Position Summary:** As a Patient Support Specialist you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You'll be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their medication delivered in a prompt manner. **Role and Responsibilities:** * Handle redundant tasks; * Resolving inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information * Reaching out to patients to resolve issues preventing their order from processing * Partnering with internal and external operational teams to make prescriptions successful * Assisting patients with and providing best practices to support their success on Phil's platform * Understand complex systems simply and you frequently find creative solutions * Understand technology and software applications * Can explain difficult and nuanced concepts with simplicity and ease verbally and in writing * Able to demonstrate your ability to disarm others in difficult situations * Must be incredible teammate and you build up others **Qualifications:** * Passion for helping people * C1 English * 1\+ year of experience in customer service over phones, email, or live chat * Healthcare experience is NOT required, but is a plus * Start up experience is a plus! * Must be ready for a fast\-paced and frequently changing environment