Job Summary: Tech Center S.A.C. is seeking a Real-Time Manager to monitor operations, ensure service level compliance, and manage incidents, contributing to talent development and innovation. Key Highlights: 1. Talent development and career path. 2. Innovative environment and efficient solutions. 3. Support in implementing new campaigns. YOUR OPPORTUNITY STARTS HERE — JOIN TECH CENTER GROUP! We are **Tech Center S.A.C.**, a young, agile company focused on talent development, enabling us to innovate and foster an environment where individuals can grow, take on new challenges, and build a career path. Additionally, we combine technology and people management to deliver efficient solutions to our clients, adapting rapidly to changing environments. Due to our continuous growth and development, we are seeking top talent to fill our current vacancies. We are currently looking for: GTR – REAL-TIME MANAGER WHAT WILL MY RESPONSIBILITIES BE? * Monitor real-time operational behavior and service queues. * Track service level agreements (SLA) and key operational metrics. * Monitor advisor connectivity and status across various platforms. * Track adherence, attendance, and break compliance. * Identify operational deviations and issue timely alerts to supervisors and team leads. * Log, report, and escalate operational incidents and contingencies. * Coordinate with Supervision, Operations, and IT teams regarding incidents affecting operational continuity. * Monitor demand spikes, absenteeism, and operational behavior. * Support volume forecasting and workforce sizing (forecast). * Track multiple clients and platform instances. * Support implementation of new campaigns. * Prepare operational reports and shift closure reports. WHAT QUALIFICATIONS MUST I MEET? * Minimum **6 months’ experience as a Call Center Agent**. * Experience in Call Center operations, including queue management, SLA handling, and call categorization. * Intermediate-level **Excel proficiency**, including pivot tables. * Familiarity with CRM or dialer systems (preferred). * Knowledge and interpretation of dashboards in **Power BI** (preferred). * Proficiency with Artificial Intelligence tools such as **ChatGPT or Claude**, applied to work tasks. * Ability to analyze information and make quick decisions. * Ability to work under pressure and respond effectively to operational contingencies. WHAT SKILLS AND COMPETENCIES SHOULD I POSSESS? * Analytical thinking and problem-solving ability. * Analytical mindset and attention to detail. * Quick response capability and decision-making skills. * Task organization and follow-up ability. * Proactivity and results orientation. * Strong written communication skills. * Teamwork capability. * Adaptability and willingness to learn. WHAT WILL MY WORK SCHEDULE BE? **Monday to Saturday, from 9:00 a.m. to 6:00 p.m.** WHAT BENEFITS WILL I RECEIVE? * Base salary of **S/ 1,400.00**. * Variable bonus of **S/ 100.00**. * **S/ 70.00 mobility allowance**. * REMYPE payroll registration. * Opportunity to build a career path. * Timely payments. **Work Modality:** On-site — Central Office. **TECH CENTER, EMPOWERING YOUR TALENT!** Salary: S/.1,570.00 per month Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
