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Position Summary: Leads and optimizes cash register operations, ensuring efficient service and a positive shopping experience while managing teams and promoting continuous improvements. Key Highlights: 1. Leads teams and cash register processes in a retail environment. 2. Promotes a service-oriented culture and continuous improvement in customer service. 3. Optimizes cash register operations and ensures compliance with regulations. **Job Description** ---------------------- Ensure secure and efficient cash register operations, with fast payments and excellent service, complying with processes, controls, and leadership. Leads cash register processes across both brands, ensuring standardized procedures. Responsible for promoting a service-oriented culture in stores. Responsible for delivering service aligned with current customer expectations to foster loyalty, ensuring a positive shopping experience. Ensure appropriate cash register coverage based on customer traffic, scheduling shifts, assigning POS terminals, and managing breaks. Supervise cash register opening and closing, ensuring compliance with POEs (Procedures of Excellence), checklists, and operational conditions. Monitor and optimize customer wait times, queues, and flow, applying decongestion measures and self-service support where applicable. Propose technological and process improvements to enhance service quality. Manage proper POS usage: cancellations, manual discounts, returns, and special transactions. Monitor transactions to detect discrepancies, shortages, overages, and unusual operations; manage immediate resolution. Ensure adherence to best practices in cash handling (standardization, traceability, segregation of duties, scheduled pickups). Monitor risk signals at POS terminals: unauthorized discounts, suspicious returns, repeated cancellations, recurring discrepancies. Ensure all staff comply with POEs, security policies, cash protocols, and current legal regulations. Lead, motivate, and supervise cashier teams, coordinators, and cash register supervisors. Ensure ongoing training in: customer service, cash handling, POS systems, loss prevention (LP), self-service, procedures, and policies. Identify training needs and ensure robust onboarding for new team members. **Candidate Requirements** -------------------------- * Graduates in Industrial Engineering, Business Administration, or Finance. * Treasury and cash handling knowledge is desirable. * Experience in retail or supermarkets. * Minimum 2 years’ experience in similar roles. * Intermediate Microsoft Excel, GCP, Power BI. * Agile methodologies experience is desirable. * Availability to visit stores in both Lima and provinces. * Hybrid work availability. * Strong analytical and execution capabilities. This position is open to candidates with disabilities. **Selection Process** ------------------------ Our selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1. Apply to the position. 2. Check your email. 3. Log in to Aira and respond to the requested questions and/or assessments. If your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand shapes who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and create opportunities that keep us at the forefront — driving us to continuously reinvent ourselves to deliver the best shopping experience at every touchpoint with us.
