Help Desk

Description

Position Summary: We are seeking a technical support specialist to manage incidents, deliver training, and optimize Help Desk operations in a SaaS environment. Key Responsibilities: 1. Incident management and resolution through multiple channels 2. Providing technical support and user training 3. Proposing improvements and optimizing IT management **We operate a SaaS software platform and are looking to hire an individual to fulfill the following responsibilities:** **Responsibilities:** * Manage and resolve incidents and requests through various channels (phone, email, and digital platforms). * Provide technical support to users. * Conduct end-to-end tracking until successful closure of each incident. * Escalate cases when appropriate, ensuring prompt resolution. * Apply best practices and methodologies from the IT domain. * Keep the IT portal updated with the status of all requests. * Propose improvements and initiatives to optimize Help Desk management. * Train users on system usage, ERP, POS, and digital tools. * Coordinate with vendors to resolve incidents efficiently. **Salary:** \- We offer an initial salary of s/1200; salary may increase as demonstrated capability in resolving incidents and supporting users grows \- Payroll Employment Type: Full-time Work Location: Hybrid in Lince, Lima