Job Summary: We are seeking a Logistics Incident Manager responsible for tracking, analyzing, and resolving incidents to enhance the experience of customers and stores. Key Highlights: 1. Manages complaints and inquiries to improve customer experience. 2. Analyzes root causes of dissatisfaction and reports critical incidents. 3. Requires analytical skills, effective communication, and leadership. We are looking for a **Logistics Incident Manager**, responsible for tracking, analyzing, and resolving incidents related to our customers’ and stores’ experience. **Responsibilities:** * Manage complaints, inquiries, and incidents. * Investigate and analyze root causes of reported dissatisfaction. * Register and categorize cases using AppSheet. * Follow up with involved departments until a response or resolution is achieved. * Report critical or recurring incidents to the supervisor. * Prepare information for store meetings when required. * Review Customer Experience-related metrics. **Requirements:** * Minimum 1 year of experience in customer service, incident management, back office, operations, or related roles. * Intermediate Excel proficiency. * Technical or university studies in progress or completed. * Strong analytical ability. * Effective communication, proactivity, and leadership. * Prior experience in logistics, courier, distribution, or e\-commerce is desirable. **Working Conditions:** * Monday to Saturday, 9:00 a.m. to 6:00 p.m. * S/ 1,300 per month. Salary: S/.1,300\.00 per month Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
