Call Center Supervisor_ SkyAirline 2026

Description

Job Summary: We are seeking a SUPERVISOR for \ Key Highlights: 1. Experience in team equipment control and coordination 2. Opportunity to propose and implement continuous improvements 3. We promote the inclusion of persons with disabilities **Job Description** ---------------------- The contact center company \- "ENTEL CONNECT" is currently looking for a SUPERVISOR for the SKY Airline account, and will be responsible for the following duties: * Supervise activities performed in platform management. * Manage solutions internally and/or externally. * Identify, propose, and implement continuous improvements. * Maintain close relationships with Service Administrators and Project Managers. * Manage escalations. * Ensure fieldwork execution by each deployed Team. * Continuously monitor all tasks assigned to each Team. * Confirm compliance with processes required by the deployment methodology. * Maintain close relationships with Service Administrators and Project Managers. **Candidate Requirements** -------------------------- * Technical professional or student in Computer Science, Network Connectivity, or Telecommunications. * Minimum 2 years of experience in this position. * Experience in team equipment control and coordination. This opportunity is suitable for persons with disabilities. **Selection Process** ------------------------ Upon application, you will be notified exclusively via email regarding the status of your application. **About Us** ------------------ We are Entel Empresas de Contact Center. Our purpose is to help transform user experiences by integrating technology, processes, and empathetic people—contributing to your business growth and societal development. We seek individuals who treat customers as their own, inspire and mobilize others, and lead change with excellence in results.