Quality Evaluator / Call Center / Surquillo

Description

Job Summary: A leading company specializing in commercial management and customer experience is seeking a Quality Analyst to monitor, evaluate, and improve contact center operations. Key Highlights: 1. Opportunity for professional growth and development 2. Participation in a dynamic, results-oriented operation 3. Contributes to improving customer experience and operational objectives **Contact Center Quality Analyst – Surquillo** A leading company specializing in commercial management and customer experience is seeking a **Quality Analyst** to strengthen one of its telecommunications **Contact Center** operations. We are looking for analytical individuals focused on continuous improvement and with experience in quality monitoring within call center environments. If you are passionate about identifying improvement opportunities, developing people, and generating impact on operational results, this opportunity may be right for you. **What We Offer:** * Formal employment under MYPE payroll. * Fixed salary of S/1,300\. * Variable bonus of S/300 for meeting performance indicators. * Ongoing training. * Opportunity for professional growth and development. * Participation in a dynamic, results-oriented operation. **Key Responsibilities:** * Monitor and evaluate interactions according to established quality standards. * Ensure compliance with operational guidelines and protocols. * Analyze results and identify process improvement opportunities. * Provide feedback and coaching to operational staff. * Prepare quality reports and metrics. * Track action plans aimed at improving operational performance. * Contribute to enhancing customer experience and achieving operational objectives. **Required Profile:** * Prior experience in Quality within a Call Center. * Experience conducting monitoring, audits, or providing feedback to operational teams. * Proficiency in quality and performance metrics. * Basic or intermediate Excel skills. * Strong analytical ability and attention to detail. * Assertive communication and results orientation. * Availability to work onsite in Surquillo. **Working Conditions:** * Onsite work mode. * Monday to Saturday, 9:00 a.m. to 6:00 p.m. * Fixed rest day: Sundays. We seek professionals who understand that quality is measured not only by metrics but also by the impact generated on team development and customer experience. Apply now and join an operation where your analysis and judgment will directly contribute to business growth. Salary: S/.1,300\.00 \- S/.1,600\.00 per month Application Question(s): * Please provide your current phone number or WhatsApp number Work Location: Onsite employment