Student Services Assistant

Description

Position Summary: We are seeking a Student Services Assistant for UTEC, responsible for addressing inquiries, managing procedures, and coordinating various services for students and alumni. Key Responsibilities: 1. Comprehensive support for students, parents, and alumni 2. Management of academic procedures and processes 3. Development of visual materials for communication At UTEC \- Universidad de Ingeniería y Tecnología, we are looking for a **Student Services Assistant** **What challenges will you face?** * Respond to telephone, virtual, and in-person inquiries from students, parents, and alumni regarding the various processes and services offered by the Office of Student Experience * Manage the re-enrollment campaign and related procedures * Handle virtual procedures in coordination with relevant institutional stakeholders * Conduct the call for and distribution of university ID cards * Develop visual materials for announcements and guides related to Student Services offerings * Manage withdrawal procedures for academic terms and university enrollment, including cases involving minors * Maintain records of equipment and other item loans to students * Distribute UTEC store items, requiring the use of management tools * Perform other duties inherent to the position as assigned by your supervisor **What are we looking for?** * Technical graduate in Business Administration, Communications, Marketing, or related fields * Prior experience in customer service * Desirable experience with customer service queue management systems, ERP systems, or academic management systems * Strong writing skills * Outstanding abilities in customer orientation, organization, adaptability to change, effective communication, and teamwork **What do we offer?** * Market-competitive salary * Full coverage of health insurance (EPS) and oncological insurance * Personalized training platform * Discounts at over 200 establishments * Opportunities to learn and engage in diverse UTEC projects **Learn more about us:** * Visit our website: **https://utec.edu.pe/** * Follow us on LinkedIn: **https://www.linkedin.com/school/utec\-universidad\-de\-ingenieria\-y\-tecnologia/mycompany/** If you believe this role matches your profile and the responsibilities described align with what you are seeking, apply now! **We look forward to meeting you!** ***“At UTEC, we reaffirm our commitment to diversity and inclusion. We guarantee fair selection processes grounded in respect and equal opportunity for all individuals, regardless of origin, gender, age, or disability.”***