Climate and Culture Analyst

Description

Job Summary: We are seeking a Climate and Culture Analyst to serve as the team's well-being driver, ensuring a healthy, motivating, and balanced work environment. Key Highlights: 1. Team well-being driver 2. Fosters a positive and collaborative work environment 3. Directly impacts talent retention At **CGM\&ASOCIADOS**, a leading company in collections and certified as a "Great Place to Work", we are looking for new talent for the position of: **Climate and Culture Analyst** Your primary challenge: To be the team's well-being driver, providing human and strategic support to our collection advisors, ensuring a healthy, motivating, and balanced work environment. What will be your responsibilities? * Continuously monitor collection advisors to identify stress levels, burnout, or demotivation, offering timely support. * Design and implement climate-related programs, workshops, and initiatives to foster a positive, collaborative, and highly trusting work environment. * Create innovative well-being initiatives (active breaks, recognition programs, integration activities) that directly impact talent retention. * Serve as an active listening bridge between advisors and Human Talent Management to propose improvements in the employee experience. * Provide comprehensive support throughout the selection process to ensure cultural alignment from the first contact. What profile are we looking for? * Bachelor’s degree or higher in Organizational Psychology, Clinical Psychology (with occupational focus), Human Resource Management, or related fields. * Minimum 2 years of experience managing workplace climate, culture, and well-being, ideally within call center companies or high-pressure environments. * Availability to work Monday through Friday in San Isidro. Key soft skills: * Deep empathy and active listening. * Excellent assertive communication at all levels. * Creativity, dynamism, and proactivity in proposing new ideas. * High frustration tolerance and crisis management ability. What do we offer? * Market-competitive salary * Formal employment under MYPE payroll with all statutory benefits from day one. * Fixed working hours * Mobility bonus * Excellent work environment * Personal time off * Corporate benefits **Apply with us and join an internationally reputable company** that seeks to incorporate professionals eager for career growth and committed to being part of an organization with an **excellent work environment!** Application question(s): * Please provide your current contact number. * How old are you and which district do you live in? * Are you available to work in San Isidro? * What are your salary expectations? * Do you have experience recruiting call center profiles? If so, for how long? Work location: On-site employment