Call Center Supervisor

Description

Job Summary: We are seeking a call center supervisor with leadership and communication skills to lead a team and manage the collections portfolio. Key Highlights: 1. Opportunity for professional growth in a solid company 2. Lead and monitor a team of 25 advisors 3. Generate management reports and measure effectiveness At Clasanet, we are looking for our new call center supervisor. Do you have strong communication and leadership skills? This position is for you. Join our team and grow professionally! Work Mode: In-person Location: Magdalena del Mar Schedule: Fixed hours from Monday to Friday, 08:00 AM to 06:36 PM, and one Saturday per month from 08:00 to 11:00 for training and/or integration events Contract Type: Payroll under the General Regime with 100% statutory benefits (not MYPES) Requirements: Experience managing banking and insurance portfolios (not telecommunications) Proven 2 years of experience as a Collections Supervisor in the call center industry. Intermediate-level Excel knowledge (to be assessed) Good diction, verbal fluency, leadership, and persuasive ability Own PC or laptop with Core i3, headphones, and wired 30 MB internet or fiber-optic internet. University or technical studies in finance, administration, accounting, and/or related fields. We Offer: Commissions based on goal achievement Payroll enrollment from day one under the GENERAL REGIME (30 days of vacation, full bonuses, CTS, profit-sharing, health insurance, life insurance) Referral bonuses Career path and more! Main Responsibilities: Lead a team of 25 advisors Monitor team activities through daily report generation Generate management reports to control the performance of the collections portfolio Prepare delinquency reports by portfolio and/or period for Management Measure the effectiveness and productivity of applied strategies Coordinate with client companies regarding the assigned collections portfolio Other duties delegated by the immediate supervisor and inherent to the position Don’t wait any longer—join a solid company with over 31 years in the sector, offering full payroll and 100% labor benefits. -Requirements- Minimum Education: Technical 2 years of experience Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, captain, call center, teleoperator, telephone operator, telephonist, telephone-based