Administrative Assistant, Customer Service

Description

Position Summary: Customer service, management of inquiries and complaints, case prioritization and tracking, with typing proficiency and effective communication skills. Key Responsibilities: 1. Customer reception and handling of inquiries, complaints, and incidents 2. Registration, classification, and prioritization of customer cases 3. Tracking of reported cases and referral to respective departments Requirements: Customer service experience (Desirable) Knowledge of the Sperant program (Desirable). Communication skills for effective interaction with customers. High typing proficiency (fast and accurate). Ability to listen, manage, and channel customer complaints or incidents. Organizational skills and judgment to prioritize cases based on urgency level. Main Responsibilities: Receive and handle customer inquiries, complaints, or incidents (e.g., finished products, observations, etc.). Register information clearly and systematically in the system. Classify and prioritize cases according to urgency level. Timely refer requests to supervisors or respective departments. Track reported cases. Working Conditions: Work Location: San Isidro. Working Hours: Monday to Friday, 9 AM to 6 PM / Saturday, 9 AM to 1 PM. Salary: 1300 Soles. Contract type: Receipt for Services (RxH), with potential transition to payroll based on performance. Requirements: Minimum Education: Secondary Education 1 year of experience Keywords: ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide, administrative, care, costumer, cliente