Back office - Call Center

Description

Job Summary: We are seeking a Multichannel Back Office Assistant for Collections - Call Center to execute and monitor mass message campaigns, support configuration and updates of tools, and ensure compliance with policies. Key Highlights: 1. Opportunity for professional growth and development 2. Being part of a leading company in the sector 3. A challenging role focused on proactivity and organization Our family is growing; therefore, we are looking for top talent to fill the BACK OFFICE (Multichannel Assistant) role within the COLLECTIONS - CALL CENTER department. If you are passionate about challenges and joining one of the leading companies in the sector, join our team! What benefits will I enjoy? Remuneration: S/1350 (MYPE payroll). Career path. Growth opportunities based on performance. · What do I need to apply? Technical studies or students in final cycles of Computer Science or related fields. Basic knowledge of messaging tools (WhatsApp Business, SMS platforms, email marketing). Availability to work during the following schedule: Mon–Fri: 8:00 a.m. – 6:00 p.m. / 2 Saturdays per month: 9:00 a.m. – 1:00 p.m. Excel proficiency – Intermediate level (database management). Availability to work in Surco - Óvalo Higuereta · What is the professional challenge? Execute mass collection messages via the company’s established digital platforms. Monitor campaign results, recording metrics such as open rates, response rates, and effectiveness. Support the configuration of new message templates or automated contact workflows. Support updating the messaging tools and channels used. Ensure compliance with communication policies and information confidentiality. Provide support to the collections team regarding inquiries about message deliveries or automated messages. What competencies should I develop? - Achievement orientation - Proactivity - Organization We are an organization committed to equality and equal opportunity. Therefore, all our selection processes follow a policy of equal rights and opportunities, where applicants are considered regardless of their economic, social, physical, mental condition, origin, race, language, and/or any other factor. · This recruitment notice applies to persons with disabilities, in accordance with Law No. 29973, the Persons with Disabilities Law, and its Regulation. · More than collecting payments, we offer payment solutions.-Requirements- Minimum education: Technical years of experience Keywords: office, callcenter, teleoperator, telephone operator, telephonist, telephonic