Bilingual Agent - Intermediate English (Immediate Hiring)

Description

Job Summary: We are seeking Customer Service Representatives with intermediate/advanced English to serve as liaisons between customers and the company, resolving issues and providing information about products and services. Key Highlights: 1. Problem-solving ability and agile, investigative thinking. 2. Goal- and quota-oriented. 3. Excellent work environment and growth opportunities. Staff Boom is an outsourcing company headquartered in Anaheim, California, with locations in the Philippines, Peru, and Colombia. Staff Boom specializes in customized staffing and consulting solutions for small and medium-sized enterprises, with a strong focus on the insurance industry. We offer on-site remote outsourcing services, including: Insurance Back Office, Accounting/Finance, Customer Service, Lead Generation, Data Entry, IT, Marketing, Legal Support Services, among others. Currently, we are seeking **Customer Service Representatives** **(Intermediate/Advanced English)**. **Please apply via this link: https://staffboomperu.buk.pe/s/jFD48B3zqfmNhJw9** **Requirements:** * Intermediate/advanced English proficiency. * Ability to interact effectively with all types of customers. * Problem-solving ability. * Agile and investigative thinking. * Goal- and quota-oriented. * Ability to speak on the phone while simultaneously typing on the computer. * Basic computer skills. **Responsibilities:** * Assist customers by providing information about products and services. * Serve as liaison between customers and the company: handle complaints, orders, errors, account inquiries, billing, cancellations, and issues related to products and services. * Perform any other supporting activities required, aligned with your role and department. **Benefits:** * Formal employment from day one: CTS (Compensación por Tiempo de Servicios), bonuses (gratificaciones), paid vacations, health insurance, family allowance (if applicable), and all legally mandated labor benefits. * Market-competitive salary. * Attendance bonuses. * Performance bonuses. * Timely payments (bi-weekly and end-of-month). * Corporate benefits: gym access, health discounts (ophthalmology, dentistry, psychology), educational partnerships, entertainment discounts (cinema, parks, events), and food product benefits. * Job stability and growth opportunities. * Excellent work environment. * Two fixed weekly days off (Saturdays and Sundays / Sundays and Mondays). *\*Starting from the third month* If you meet the above requirements and wish to deliver exceptional service to our customers, do not hesitate to apply for this opportunity! Our specialists will contact you as soon as possible. *Discrimination is strictly prohibited at this company, in accordance with Law No. 29973 and Law No. 30709. No distinction shall be made based on race, color, sex, language, religion, political or other opinion, national or social origin, economic position, birth, or any other condition.* *COVID-19 Considerations: Mask usage and adherence to national regulations.* **Work Modality:** * Full-time, on-site work. **Location:** * Santiago de Surco, Block 5 of Av. Manuel Olguín, near Universidad de Lima. Job Type: Full\-time Pay: S/.2,000\.00 \- S/.2,600\.00 per month Application Question(s): * Apply through this channel: https://staffboomperu.buk.pe/s/jFD48B3zqfmNhJw9 Please confirm here once you have completed it. (Only candidates who complete the application via the indicated link will be considered.) Work Location: In person