Job Summary: We are seeking a Collections Assistant to manage and recover customer accounts receivable, conducting follow-ups, contacting clients, coordinating resolutions, and preparing reports. Key Highlights: 1. Experience in collections at customs agencies 2. Intermediate Excel skills for management and reporting 3. Communication and negotiation skills with clients **Requirements:** * Technical or university studies in Administration, Accounting, Finance, or related fields. * Minimum 1 year of experience in collections departments at customs agencies. * Familiarity with the SINTAD system (not mandatory). * Intermediate-level Excel proficiency (mandatory). * Strong oral and written communication skills. * Organization, responsibility, and results orientation. **Responsibilities:** * Conduct daily follow-up on customer accounts with outstanding balances. * Contact customers by phone, email, or other means to collect overdue invoices. * Record and update payment information and payment commitments in the system. * Prepare collections reports and flag potential bad debt risks. * Coordinate with the accounting and commercial departments to resolve specific cases or complaints. * Assist in drafting collection letters and other related documents. **Competencies:** * Teamwork * Negotiation ability and customer service orientation. * Ability to handle difficult situations with a customer-focused approach. Working hours: Monday to Friday, 8:00 AM to 6:00 PM; Saturdays, 9:00 AM to 12:00 PM. Standard employment regime; payroll registration from day one. Position type: Full-time, Permanent Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
