Job Summary: We are looking for an organized, service-oriented individual with sound judgment for information management who wants to serve as the liaison between drivers and operations. Key Highlights: 1. Connection between drivers and operations 2. Handling driver inquiries and incidents 3. Organization and judgment to manage multiple fronts simultaneously At Directo App, we have been moving people confidently since 2008\. We are the official mobility provider of Jorge Chávez International Airport and the most important shopping malls in Lima — and behind every operating driver is a team that genuinely supports them. We are looking for an organized, service-oriented individual with sound judgment for information management who wants to serve as the liaison between drivers and operations. **What do we require?** \- Technical or university studies in Administration, Industrial Relations, Communications, or related fields (in progress, incomplete, or completed). \- Minimum 1 year of experience in customer service, operational support, or administrative roles. \- Intermediate Excel skills: filters, pivot tables, basic consolidations. \- Proficiency in email and digital customer service platforms. \- Organization and judgment to handle multiple fronts simultaneously. \- Availability to work in a hybrid mode in Callao (airport area), 6 days per week, 8-hour daily shifts. **We offer:** \- Formal employment from day one, including all statutory benefits. \- Vive Directo benefits (partnerships and discounts on our taxi service). **Responsibilities:** \- Handle driver inquiries, questions, and incidents via digital channels and in person. \- Review and validate payroll settlements, verify payment emails, and record information in internal tracking systems. \- Follow up on open cases until resolution or proper escalation to the relevant department. \- Update reports and control dashboards in Excel. \- Coordinate with other departments to resolve operational requests. \- Support communications to drivers and departmental activities. Employment type: Full-time Salary: S/.1,200\.00 \- S/.1,400\.00 per month Application questions: * Have you previously handled inquiries or incidents via digital channels? Briefly describe your approach. * What are your salary expectations? * In which district do you reside? * Briefly describe your experience in customer service, operational support, or administrative management. * What Excel functions have you used? (e.g., reporting, tracking, filtering, control dashboards, etc.) Work location: Hybrid in Callao, Callao
María García
Indeed · HR
María García
Indeed · HR
