Senior Technical Support

Description

Job Summary: We are seeking a Senior Technical Support professional to execute and supervise software and hardware tasks, monitor information, and document incidents. Key Highlights: 1. Key role in software and hardware support 2. Ticket management and incident documentation 3. Generation and updating of user manuals SALOG- SALUTARE. A Peruvian company implementing substantial improvements to the pharmaceutical and medical supplies procurement system in Peru. We are currently seeking top talent for the Senior Technical Support position. Requirements: · Bachelor's degree, technical diploma, or final-cycle student in Computer Science, Information Technology, Systems Engineering, or related fields. · Minimum 6 months of experience in similar roles. · Knowledge of networking and communications, ITIL, and ticketing tools. - Proficiency in computational connectivity solutions and technical support assistance for software and hardware. Responsibilities: Execute and/or supervise software and hardware support tasks. Track and control ticket closure for support requests. Perform monitoring and execution of information backups. Generate and update user manuals and system error analyses. Conduct analysis and investigation of software and hardware errors. Document support incidents. Prepare various technical reports on technological equipment. Schedule: · Monday to Friday, 8:00 AM to 5:30 PM Location: · Willingness to work onsite in Callao. · Pasaje el Sol 400, Callao. Ref: Espalda de Minka · Benefits: · Formal payroll from day one · Positive work environment · Career development path. -Requirements- Minimum education: University graduate 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, senior, sr