CUSTOMER SERVICE ASSISTANT

Description

Position Summary: Customer Service Assistant to provide direct support to the sales department in preparing quotations, tracking shipments, and maintaining after-sales service. Key Highlights: 1. Continuous support in pre-sales, execution, and after-sales. 2. Assistance in preparing and tracking quotations and shipments. 3. Identification of opportunities for improvement and customer retention. CENTRAL CARGO S.A.C. An international freight agency with a solid track record in comprehensive logistics services seeks to incorporate a **Customer Service Assistant** into its team. The position aims to **provide direct support to the sales department in preparing quotations, tracking shipments, and maintaining after-sales service**, ensuring high-quality service and continuous customer satisfaction. **Main Responsibilities:** * **Provide personalized attention and continuous support** before, during, and after service (pre-sales, execution, and after-sales). * Manage customer inquiries, complaints, or requests, ensuring timely and professional responses. * Support the **preparation of quotations**, coordinating with the sales department. * **Track quotations and shipments**, from confirmation through to service closure, maintaining smooth communication with the customer. * Update and maintain commercial databases, customer service reports, and performance statistics. * Collaborate with the sales department in **identifying opportunities for improvement and customer retention**. **Profile Requirements:** * **Education:** Graduate or final-year student in International Business or related fields. * **Experience:** No experience required, or prior experience in customer service or commercial support. (Not mandatory) * **Languages:** Basic or intermediate English * **Competencies:** * Excellent communication skills and customer orientation. * Analytical ability and attention to detail in managing rates and quotations. * Proactive, positive attitude and strong sense of responsibility. * Ability to engage with the public and maintain effective business relationships. * Teamwork, organization, and commitment to departmental goals. Workplace: On-site employment