Job Summary: Kyndryl is seeking a Brigade Lead to lead a team of professionals, deliver innovative solutions, and ensure excellence in service delivery—transforming business requirements into strategic opportunities. Key Highlights: 1. Lead a team of professionals and cutting-edge solutions. 2. Expertise in technology and service, guiding and motivating the team. 3. Drive innovation and continuous improvement in service delivery. **Who We Are** At Kyndryl, we run and reimagine the mission\-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI\-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well\-being is prioritized and your potential can thrive. **The Role** Are you ready to take your leadership skills to the next level and make a meaningful impact through technological innovation and service excellence? As a Brigade Lead, you will lead a highly skilled and motivated team responsible for delivering cutting-edge solutions and pioneering initiatives that will shape Kyndryl’s future. Your role as Brigade Lead goes beyond traditional leadership. You will be the go-to expert in your technology and service domain—guiding, motivating, and advising your team to ensure flawless service and initiative delivery. Close collaboration with cross-functional teams is essential to achieving our business goals and transforming requirements into strategic opportunities. You will be at the forefront of service quality, dedicated to ensuring your team not only meets but exceeds customer expectations—while adhering to relevant Service Level Agreements (SLAs). Managing escalations, engaging with customers, optimizing workflows and priorities, and effectively managing order portfolios will come naturally to you. You will lead agile ceremonies, driving improvements in our delivery processes. Your determination to improve team outcomes is the catalyst for success. As a Brigade Lead, you will serve as the bridge between business requirements and innovative solutions. Through close collaboration with stakeholders, you will deeply understand their needs and translate them into strategies that push beyond the possible. You will champion continuous improvement, and your end-to-end ownership of your technology and service domain will empower you to transform business requirements into the opportunities that propel Kyndryl forward. This role is critical to delivering exceptional service to our customers and building their confidence in our capabilities. Your work will not only influence how we do business but also redefine how we deliver world-class technology services. If you’re ready to lead from the front, drive innovation, and shape the future of technology service delivery, this position is your gateway to a rewarding and impactful career with us. Your Future at Kyndryl Every role at Kyndryl offers a path to grow your career. Whether you aim to advance into management or delivery partner executive roles—or pursue a technical path as an architect—you’ll find your opportunity here. **Who You Are** Who You Are You excel at what you do and possess the experience to prove it. Equally important is your growth mindset and willingness to drive your own personal and professional development. You are customer-oriented: someone who prioritizes customer success in your work. And finally, you are open and boundaryless: naturally inclusive in how you work with others. Required Skills and Experience * Demonstrated ability to lead and manage a team of professionals, providing guidance, mentoring, and fostering a collaborative work environment. * Technical knowledge and experience in the technology/service domain. * Demonstrated ability to think strategically, analyze complex challenges, and develop innovative solutions aligned with business objectives. * Effective problem-solving skills to address issues and optimize work in smarter ways. Preferred Skills and Experience * Bachelor’s degree in business, finance, or a related technical field. * Six Sigma, PMP, CSM, or other related certifications. **Being You** The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. **What You Can Expect** Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid\-friendly culture that supports your well\-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in\-demand skills to grow your career and achieve your ambitions with access to cutting\-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands\-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
María García
Indeed · HR
María García
Indeed · HR
