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Position Summary: We are seeking a Telemarketing Operator to provide customer service and support, schedule appointments, and deliver information through the country's largest dental network. Key Highlights: 1. Customer attention and support through the largest dental network 2. Appointment scheduling and patient follow-up 3. Administrative support for the department **The American Dental Center (COA)** contributes to the holistic well-being of its patients through dental services that prioritize their experience across all possible interactions with our team; these services are based on agility, quality, accessibility, and trust. We stand out as the largest national dental network, with standardized processes and as pioneers in biosafety protocols, certified under ISO 9001\. We are currently seeking a **Telemarketing Operator** responsible for delivering accurate customer service and support. What benefits will I receive? \- Formal employment registration from day one, including all statutory benefits. \- Bonuses and incentives \- Statutory life insurance, SCTR \- Corporate benefits **What do I need to apply?** \- Minimum (1 year) experience as a Service Advisor, telemarketing operator, or call center agent. \- Availability to work full-time (48 hours) (Mon–Fri: 9:00 a.m. to 7:00 p.m. / Sat: 9:00 a.m. to 1:00 p.m.\) \- Intermediate-level Excel proficiency. **What responsibilities will I have?** 1\. Accurately schedule dental appointments and preventive check-ups requested by patients via phone or virtual channels. 2\. Promptly and efficiently handle incoming calls and transfer them to the requested extensions, departments, or phone numbers. 3\. Provide appropriate and accurate information as required. 4\. Schedule additional appointments in coordination with the treating dentist. 5\. Send reminders via WhatsApp messages and/or SMS. 6\. Conduct monthly patient follow-ups. 7\. Support other administrative functions related to the department. 8\. Perform other duties assigned by the Operations Management. **What competencies should I demonstrate?** \- Customer attention and service. \- Attention to detail. \- Organization and planning. \- Teamwork. \- Assertive communication. \- Problem-solving. If you enjoy professional challenges and wish to join the country’s largest dental network, apply with us! We are an organization committed to equality and equal opportunity. Therefore, all our selection processes follow a policy of equal rights and opportunities, where applicants are evaluated without regard to economic, social, physical, or mental condition, origin, race, language, and/or any other factor. This job posting applies to persons with disabilities, in accordance with Law No. 29973, the Law for Persons with Disabilities, and its Regulation. Employment Type: Full-time Salary: S/.1,250\.00 \- S/.1,300\.00 per month Application Question(s): * What is your academic degree? * In which district do you currently reside? * Please detail your experience in this position. * Are you available to work Monday to Friday from 9 a.m. to 7 p.m. and Saturdays from 9 a.m. to 1 p.m.? Work Location: On-site employment
