Operations and Collections Assistant

Description

Job Summary: Handle operational tasks in the collections department to improve response times for clients and investors and reduce operational workload. Key Highlights: 1. Improve the experience of investors and entrepreneurs 2. Reduce the operational burden of the collections department 3. Be part of the country's fastest-growing Fintech Mission: Perform operational tasks in the collections department to improve response times with clients and other involved departments. KEY RESPONSIBILITIES: Send follow-up payment emails to enhance investor experience Respond to inquiries from entrepreneurs and investors to improve their experience Track the delivery of notarial letters to reduce the operational burden on collections executives Prepare amortization schedules, settlements, and restructuring plans to reduce the department’s operational burden Record and update information to keep client data current and validate entered information Requirements University graduate or technical diploma in Economics, Finance, Administration, or related fields. Minimum 3 months of experience in customer service or collections. Intermediate Excel skills (Desirable) CRM proficiency (Optional) Benefits Be part of the country's fastest-growing Fintech. Hybrid work arrangement (mix of in-person and virtual) EPS (Pacifico Insurance) Working hours: Monday to Friday, 9:00 AM to 6:30 PM Market-competitive salary; formal payroll from day one. Continuous innovation. Fully free telemedicine service for you and your family members. Excellent work environment. Career development path. Corporate partnership agreements. -Requirements- Minimum education: Technical 1 year of experience Keywords: helper, assistant, assistant, aux, auxiliary, assistant, helper, aide, operations, operations