Ms. Customer Service Representative - Helpdesk

Description

Position Summary: ENGIPERU is seeking a professional with technical support experience for a Helpdesk position, focused on ticket management, customer service, and report generation. Key Highlights: 1. Ability to organize and prioritize tasks. 2. Strong sense of responsibility and teamwork. 3. Proactive in conflict resolution and effective communication. We are ENGIPERU, a leading company in software licensing, infrastructure, and projects, and a PLATINUM and GOLD partner of globally recognized technology brands, serving over 700 corporate clients nationwide, with regional expansion plans. We are currently seeking top-tier professionals to fill the HELPDESK position: **REQUIREMENTS:** * Graduates in Computing and Informatics, Networks and Communications, or related fields. * Minimum 6 months of experience in similar roles. * Strong sense of responsibility, teamwork, proactivity, and conflict resolution skills. * Excellent oral and written communication skills. * Ability to organize and prioritize tasks. **RESPONSIBILITIES:** * Assignment and tracking of support tickets * Demo session coordination * Virtual Call Center support * Weekly reporting * After-sales service * Service statistics * Other duties as assigned **BENEFITS:** * Formal employment registration from day one * Brand-provided training and certifications * Market-competitive salary * Positive work environment * Career development path **WORK SCHEDULE:** * Monday to Friday, 8:30 a.m. \- 6:30 p.m., onsite * Saturdays, 9:30 a.m. \- 12:30 p.m., remote Employment Type: Full-time Work Location: Onsite Salary: S/.1,130\.00 \- S/.1,500\.00 per hour Work Location: Onsite