POST-SALES EXECUTIVE - FEMALE

Description

Job Summary: We are seeking a Customer Excellence Executive to provide post-sales support, deliver high-quality service, and strengthen commercial relationships, while strategically collaborating to drive growth. Key Highlights: 1. Key role in customer experience and continuous post-sales support. 2. Strategic collaboration with Sales, Operations, and Product teams. 3. Opportunities for professional growth and ongoing training. **POSITION: CUSTOMER EXCELLENCE EXECUTIVE** At Sinapsis Corp., an omnichannel technology company, we are looking for a Customer Excellence Executive focused on the post-sales area, responsible for providing continuous support to our customers, ensuring high-quality service, and strengthening commercial relationships. **WHAT WILL BE YOUR MISSION?** Deliver an exceptional customer experience through continuous support, post-sales service, and correct use of our messaging platform. Additionally, collaborate strategically with Sales, Operations, and Product teams to strengthen customer relationships and contribute to the company’s commercial growth. **KEY RESPONSIBILITIES** * Manage billing closures and issuance of electronic receipts, ensuring accurate and timely delivery of documentation to the customer, as well as timely payment. * Monitor daily consumption and platform usage metrics to detect traffic drops and proactively schedule reinforcement sessions. * Serve as the primary point of contact for handling inquiries, diagnosing user-level issues, and promptly escalating to the Technology team. * Register, categorize, and track tickets, ensuring consistent communication with the customer and adherence to established service level agreements (SLAs). * Translate customer needs into requirements for the Product team, and maintain updated system knowledge bases and manuals. * Collaborate with the Sales team to identify early warning signs of customer attrition or cross-selling opportunities. * Conduct meetings with assigned customers to gather service feedback. **QUALIFICATIONS:** * Graduates or Bachelor’s degree holders in International Business and Innovation, Business Management and Innovation, Business Administration and Innovation, Strategic Marketing and Innovation, Advertising and Digital Marketing, Industrial Engineering, Business Administration, or related fields. * 1–2 years of experience in similar roles. * Experience in B2B customer service. **HARD SKILLS:** * Customer data analysis * CRM usage (preferred) * KPI analysis * Intermediate Excel * Agile methodologies (preferred) **SOFT SKILLS:** * Effective communication * Empathy and active listening * Problem solving * Customer orientation * Organization and time management * Teamwork * Analytical thinking **BENEFITS WE OFFER:** * Competitive market-based salary. * Formal employment registration from day one. * 15 days of vacation. * Opportunities for professional growth. * Excellent work environment. * Access to online courses and continuous training. **Location:** Santiago de Surco **Schedule:** Monday to Friday, 9 AM–7 PM (in-office); Saturdays, 9 AM–12 PM (remote) **Salary:** S/. 1,800.00 – S/. 2,000.00 **Position Type:** Full-time Salary: S/.1,800.00 – S/.2,000.00 per hour Workplace: On-site employment