Birthday and Events Supervisor

Description

Job Summary: We are seeking an experienced Birthday and Events Supervisor with leadership and operational management expertise to ensure service excellence at our amusement park. Key Responsibilities: 1. Lead and supervise teams to ensure excellence in service. 2. Coordinate sales, reservations, and event execution. 3. Supervise daily operations and performance indicator management. We are the best amusement park for adults and children, where you can enjoy all our rides, and we are looking for top talent to join our MR. JOY family as a BIRTHDAY AND EVENTS SUPERVISOR. REQUIREMENTS: Bachelor’s degree in Administration * Marketing, Hospitality and Tourism, Hotel Administration, Communication, or related fields. * Minimum **2 years** of experience as an Events Supervisor, Operations Supervisor, Commercial Supervisor, or in similar roles. * Experience leading work teams and supervising customer service operations. * Knowledge of performance indicator (KPI) management, inventory control, and report preparation. * Intermediate-level Microsoft Office proficiency (Excel is mandatory). * Power BI knowledge is desirable. * Food handling and quality standards knowledge is desirable. RESPONSIBILITIES: * Supervise daily operations of the birthday and events area across multiple locations. * Lead and supervise the work team, ensuring excellence in service and adherence to customer service standards. * Coordinate the sales, reservation, and event execution process, ensuring a satisfactory customer experience. * Monitor management indicators (KPIs), budgets, and departmental results. * Prepare work schedules and track staff performance. * Supervise inventory control, procurement, and supply replenishment for events. * Monitor the proper condition of event venues, equipment, storage areas, and other designated event spaces. * Manage petty cash and ensure proper handling of administrative documentation and reports. * Coordinate maintenance of equipment and facilities within the area. * Address and promptly resolve customer incidents, complaints, and requests. * Ensure compliance with company policies, procedures, and internal regulations. * Conduct periodic visits to locations to supervise proper operations and ensure service quality. * Perform other duties inherent to the position as assigned by the immediate supervisor. BENEFITS: Formal employment with full statutory benefits from day one (family allowance, bonuses, EsSalud, Life Insurance Law). Friendly work environment. Corporate discounts. Salary: Up to S/.2,500\.00 per month. Application Questions: * Do you have experience relevant to this position? Please briefly describe. * Please state your academic degree and field of study. * Is your availability immediate? Please provide your current mobile phone number for contact. * Do you agree with the remuneration of S/ 2500 with all statutory benefits from day one? (Mandatory) * Please indicate the district where you reside. Work Location: On-site employment