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Job Summary: This position focuses on customer assistance and guidance, problem management, and tracking of metrics to ensure customer satisfaction and smooth process operation. Key Highlights: 1. Comprehensive customer assistance and guidance 2. Problem resolution and document management 3. Internal coordination and satisfaction measurement **Company Description** * SGS is a Swiss-origin multinational company and the world leader in inspection, verification, testing, and certification services for products and services, with over 2,600 offices and laboratories worldwide. In Peru, we operate across most economic sectors—including mining, agriculture, and fisheries—and form part of the value chain for their products and services. **Job Description** * Customer assistance throughout the purchasing experience. * Guidance on using the B2B tool (Portal). * Providing solutions to issues encountered while using the Portal. * Reporting and monitoring of KPIs. * Response times, customer satisfaction levels, complaints, and inquiries. * Responsible for end-to-end document management and follow-up for customer onboarding (ABM, forms, insurance, licenses, etc.). * Entering orders received via other channels into the Portal. * Coordinating internal departments (e.g., issues and/or delays in order processing and/or dispatch). * Managing SCOPS (acceptance, modification, or rejection). * Measuring satisfaction levels and identifying improvement opportunities. * Handling customer balance inquiries, driver and tanker onboarding requests. * Collaborating on inventory counts of additives and products in coordination with the client. **Requirements** * Completed secondary education and/or technical qualification. * Residency in Ventanilla or nearby areas. * Proficiency in Microsoft Office. * Minimum 6 months of relevant experience. **Additional Information** * Formal employment contract from day one. * Statutory Life Insurance. * Ongoing training programs. * Corporate benefit agreements.
