Position Summary: We are seeking a professional to plan, organize, direct, and supervise office activities and staff, ensuring team training, feedback, and motivation, as well as implementation of strategies to achieve objectives and improve service quality. Key Highlights: 1. Team leadership and supervision 2. Strategic management and continuous improvement 3. Data analysis and development of action plans **Job Description** ---------------------- Plan, organize, direct, and supervise the activities of assigned offices and their staff. * Ensure staff under your supervision are adequately informed and trained on processes and procedures—including those related to new products—and monitor proper compliance. Likewise, ensure all bank communications reach employees appropriately. * Ensure staff under your supervision are correctly trained in their daily responsibilities within the shortest possible timeframe, and guarantee they receive onboarding from the Human Resources department. * Continuously evaluate staff under your supervision, providing appropriate and timely feedback on their work performance. * Consistently motivate staff and analyze all relevant information to formulate strategies that guide your team toward achieving office objectives and goals, as well as making sound decisions. * Prepare, analyze, and substantiate statistical results of operational performance and take immediate corrective actions to ensure efficient management. * As the Office’s Quality of Service responsible, implement action plans promptly to ensure progressive improvement toward meeting the bank’s defined standards. * Ensure daily execution of “Keys to Success” and “Challenge of the Day” meetings. **Candidate Requirements** -------------------------- * Experience managing teams * Completed or ongoing higher education studies * Proficiency in data analysis and strategy development This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments If your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose—Simplify and Enjoy Life More. We operate across 9 countries and comprise five major brands spanning diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand shapes who we are, and together—as One Team—we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and create opportunities enabling us to remain at the forefront—driving constant reinvention to deliver the best shopping experience at every touchpoint with us.
María García
Indeed · HR
María García
Indeed · HR
