Digital Telemarketing Manager

Description

Job Summary: Lead and negotiate with call centers and virtual channels, implement sales strategies, and coordinate improvements to optimize results and business growth. Key Highlights: 1. Lead and negotiate with Call Centers and Virtual Channels 2. Implement sales strategies to achieve targets 3. Identify business opportunities and optimize results **Job Description** ---------------------- Lead and negotiate management with assigned call centers and virtual channels, and define action plans based on their performance. Implement sales strategies to meet the sales target assigned to the channel. Monitor compliance with agreements signed with the channel. As part of the team, propose, coordinate, and implement required improvements with OS management and the sales channel. Coordinate internally to address sales channel requirements. Participate in negotiation, follow-up, and proposal evaluation meetings with management of existing sales channels. Identify business opportunities. Develop and implement campaigns targeting FFVV (Field Force and Virtual). Attend monthly Planning Committees. Achieve monthly and annual budgeted targets. Maintain operational order and deliver agreed-upon results between OS and the commercialization channel. Optimize sales results to enable business growth. Ensure timely attention and resolution of channel requests. Secure optimal commercial terms and continuously improve business activities to optimize sales results. Horizontal growth and increased sales volumes. Coordinate with internal and external departments; negotiate with call center owners and managers. **Candidate Requirements** -------------------------- * Degree in Administration, Marketing, Industrial Engineering, Economics, or related fields. * Minimum 3 years of experience in commercial areas and telemarketing within companies offering intangible products. * Experience managing digital channels. This position is open to persons with disabilities. **Selection Process** ------------------------ Our selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position. 2\. Check your email. 3\. Log in to Aira and answer the requested questions and/or tests. If your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ Auna is a leading organization committed to delivering health and well-being to its members and patients. We pursue continuous innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico, with over 14,500 employees. At Auna, we work with an integrated, person-centered healthcare model—the most important pillar of our mission. **Our Benefits** ----------------------- Formal employment with all statutory benefits. A mixed Health Plan covering 85% for you and your eligible family members (Base Plan Mapfre) and 75% coverage for the additional Corporate Auna Salud Plan. 100% Oncology Program coverage for the primary member and eligible dependents. Corporate benefits and Discount Club. Half-day off on your birthday. Study scholarship program: “Challenge Yourself with Auna”. Recognition program. At AUNA, we are committed to Diversity, Equity, and Inclusion; therefore, all candidates are considered equally in our selection processes, without distinction based on sexual orientation, disability, gender, age, ethnicity, race, or other factors.