Customer Service Assistant

Description

Job Summary: We are seeking a Customer Service Assistant to coordinate and follow up on complaints, requests, and returns, ensuring traceability and timely resolution. Key Highlights: 1. Nationally expanding biopharmaceutical company 2. Operational coordination and follow-up of complaints and requests 3. Ensuring documentation, traceability, and timely case resolution **Biopharmaceutical Corporation**, a nationally expanding company specializing in the marketing, storage, and distribution of pharmaceutical products, is seeking a **Customer Service Assistant** to join our team in **San Luis**. **1. Position Objective** To receive, register, coordinate, and provide operational follow-up on customer complaints, requests, returns, and observations, ensuring documentation, traceability, and timely case resolution in coordination with relevant departments. **2. Specific Responsibilities** * Receive customer complaints, requests, inquiries, returns, and observations through established channels. * Record and update each case in the formats, databases, or systems defined by the department. * Request, collect, and organize necessary documentation and evidence for evaluating and resolving each case. * Coordinate with the Distribution and Transportation Department regarding pickup, returns, reshipments, exchanges, missing orders, or unshipped orders. * Coordinate with the Technical Management Department for review and acceptance of quality-related complaints, returns, and market withdrawals. * Coordinate with the Warehouse and Technical Management Department regarding customer returns, receipt or delivery of goods, and other case-related adjustments. * Coordinate with customers for product shipment and receipt at agency locations or other designated points for case resolution. * Carry out necessary coordination for returning goods with market withdrawal observations, per department instructions. * Conduct investigations into various cases in coordination with sales representatives, distribution and transportation teams, warehouse staff, or other involved departments. * Complete and regularize complaint resolution, return, pickup, shipping, and other internal departmental forms. * Deliver signed and stamped documentation to the Technical Management Department as required. * Coordinate with Sales regarding bonuses, deductions, or commercial adjustments arising from resolved complaints or correction of erroneous shipments, per analyst instructions. * Coordinate with Billing for issuing credit or debit notes and forwarding corresponding documentation to the customer where applicable. * Submit return requests, returns, transfer requests, stock transfers, and other authorized operational movements in SAP for case resolution. * Record mobility-related charges and other operational expenses associated with case resolution, per internal procedures. * Record sales representative errors or other commercial incidents identified during complaint management, per department guidelines. * Maintain physical and digital order of departmental documentation, forms, files, and records. * Perform other duties related to this position assigned by the immediate supervisor within the scope of competence. Employment Type: Full-time, Permanent Salary: S/.1,200.00 \- S/.1,800.00 per month Application Question(s): * Do you have experience in the pharmaceutical, healthcare, or distribution sector? * What is your expected salary and availability for joining? * Do you have knowledge of commercial processes, billing, credit notes, and operational coordination? * Do you have knowledge and prior experience with SAP or similar ERP systems? * Do you have experience in complaint management, returns, or administrative support? Work Location: On-site employment