Position Summary: Grupo Corban is seeking a Customer Service Assistant for customer management, shipment tracking, and international logistics coordination in a dynamic environment. Key Highlights: 1. Customer management and international logistics development 2. Maritime and air shipment tracking 3. Coordination with agents, shipping lines, and internal departments **Grupo Corban \| Callao** Grupo Corban, a company specialized in international logistics and foreign trade services, is seeking a **Customer Service Assistant (Customer Service \- Foreign Trade)** to join its operational team. This position targets candidates eager to develop expertise in **customer management, shipment tracking, and international logistics coordination**, within a dynamic and continuously learning environment. **What will be your role?** Provide support in customer management and logistics operations tracking, ensuring timely communication and proper process control from origin to destination. **Main Responsibilities** * Track **maritime shipments (FCL / LCL) and air shipments**. * Keep customers informed about the **status of their cargo and transit times**. * Coordinate with **overseas agents, shipping lines, and internal departments**. * Record operational information in **Excel and internal logistics systems**. * Review and manage shipping documents (**MBL, HBL, HAWB**). * Send notifications regarding cargo **departure, transit, and arrival**. * Respond to customer inquiries via email and other channels. * Support monitoring of **operational deadlines and customs procedures**. **Required Profile** * Final-year student or graduate in **International Business, Foreign Trade, Administration, Logistics, or related fields**. * Basic knowledge of **international logistics operations (maritime and air)**. * Interest in **customer service and operations management**. * Basic or intermediate proficiency in **Microsoft Office**. * Basic or intermediate English (desirable). * Organized, proactive profile with strong communication skills. * Prior experience in the logistics sector (desirable but not mandatory). **Position Conditions** Work Modality: **On-site – Callao (Commercial Aviation Center)** Working Hours: * Monday to Friday: **8:00 a.m. – 6:00 p.m.** * Saturday: **8:00 a.m. – 11:00 a.m.** Workplace: On-site employment