Technical Support (Service Desk) Level 2

Description

Job Summary: Provide Level 2 technical support to administrative, teaching, and academic staff by delivering direct user support on campus. Key Responsibilities: 1. Direct technical support to users on campus 2. Development of customer service and problem-solving skills 3. Knowledge of operating systems, software, and networks **Company Description** Universidad San Ignacio de Loyola **Job Description** Provide Level 2 support to USIL’s administrative, teaching, and academic staff on campus through direct user assistance. **Requirements** Knowledge of operating systems, software, and devices * Networking knowledge * Printer configuration * Communication skills * Clarity and precision in responses * Customer service skills * Ability to resolve problems clearly and promptly * Customer service skills: empathy toward customers, ability to listen to users’ needs, maintaining patience and professionalism. **Additional Information** Client: USIL Minimum experience: 6 months Rotating schedule: * Monday to Saturday, 6:30 AM to 3:30 PM * Monday to Saturday, 2:00 PM to 9:00 PM Start Date: April 29, End Date: June 30