Operational Support Coordinator

Description

Job Summary: Operational Support Coordinator to supervise fieldwork execution, manage technical escalations, and monitor operational management indicators. Key Responsibilities: 1. Coordination of fieldwork and management of installations and relocations. 2. Resolution of technical issues and monitoring of management indicators. 3. Ensuring compliance with escalation and technical monitoring protocols. **Job Description** ---------------------- Are you motivated by collaboration, challenging the status quo, and growing with purpose? Discover the challenges awaiting you as an Operational Support Coordinator. * Coordinate the execution of fieldwork related to installations, truck rolls, and home relocations. * Manage technical escalations and provide support and resolution for technical issues (activations, quota management, account access, others). * Monitor compliance with activity planning per district. * Track and monitor operational management indicators (productivity, pending tasks, mobile units, response times, execution times, relocations, scheduling, referrals, quality, others). * Maintain technical escalations and monitoring records to log technical issues. * Ensure compliance with escalation and technical monitoring protocols. **Candidate Requirements** -------------------------- * Completed university degree in Telecommunications Engineering, Systems Engineering, or Electronics Engineering. * 2–3 years of experience in budget preparation and tracking. * Advanced proficiency in Microsoft Office. * Basic proficiency in Microsoft Access. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position. 2\. Check your email. 3\. Log in to Aira and answer the requested questions and/or tests. Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are Entel, a leading telecommunications and technology company in Latin America, with over 60 years of experience in the sector. We operate in Chile and Peru, focusing on delivering solutions that connect people, businesses, and organizations through mobile and fixed-network services, including data, IT integration, internet, local and long-distance telephony, among others. Since entering Peru in 2013, we have driven an innovative business proposition and a customer-centric approach as our core purpose. **Our Benefits** ----------------------- * Company mobile phone * Flexible working hours * Health insurance * Wellness activities * Training and courses * Product discounts * Free parking