Commercial Analyst

Description

Job Summary: Provide comprehensive support to the commercial area, managing leads, coordinating sales processes, and assisting advisors to optimize the commercial funnel. Key Highlights: 1. Key support in the commercial area 2. Efficient lead and sales management 3. Operational coordination with teams Provide comprehensive support to the commercial area, ensuring efficient lead tracking, proper execution of sales processes, and operational coordination with advisors and promoters. This role is critical to maintaining order, speed, and conversion within the commercial funnel. Key Responsibilities: **1\. Lead Tracking and Commercial Funnel** \- Daily control and updating of the prospect database (CRM or spreadsheets). \- Tracking and logging hot, cold, and referred leads. \- Coordination for lead reassignment among advisors. \- Ensure no lead remains uncontacted. \- Review data from British and Yapea, organic leads, website leads, and IG's "Beca Avanza" form data. **2\. Support for Sales Advisors** \- Review of goal achievement and daily reporting; alert on deviations (report already created). \- Assistance in scheduling calls or free trials. \- Review compliance with sales clinic standards and call center audits (must be included in managers’ daily Notion activities) and request photo confirmation upon commencement. \- Distribution and tracking of sales support materials (videos, fact sheets, promotions, brochures, merch). **3\. Commercial Reporting and Control** \- Preparation of daily, weekly, and monthly sales reports. \- Monitoring KPIs: number of leads, contact rate, closure rate, and conversion rate. \- Tracking activities: number of leads, number of sales, visits. \- Generation of alerts when conversion or activity ratios decline. \- Final review of commercial materials and merch (to prevent marketing or other department errors). **4\. Commercial Communication Support** \- Sending automated or personalized messages via WhatsApp, email, or platforms such as Kommo. \- Prompt responses to basic commercial inquiries. \- Support for student re-engagement or referral campaigns. \- Review priorities such as mobile top-ups and payments. \- Review and management of management groups for Cusco, Arequipa, and Lima — validation of Notion and leaders’ call schedules. **5\. Coordination with Other Departments** \- Liaison between sales, marketing, and administration (e.g., payment verification, student enrollment, etc.). \- Accurate registration of new students for welcome and follow-up. \- Payments of accelerators to call center and/or management teams — send corresponding group. \- Proposals and improvements for the commercial area, innovating in processes and procedures. \- Support for managers, call center agents, and management staff. **Requirements:** Education: Technical or university degree in Administration, Accounting, Industrial Engineering, or related fields. **Experience:** Minimum 1 year in commercial areas, customer service, or sales support. **Knowledge:** CRM, Google Sheets, WhatsApp Business, basic understanding of sales funnels. **Skills:** Organization, speed, follow-up, clear communication, attention to detail. **Attitude:** Solution-oriented, proactive, results-driven, and team-minded. Intermediate-level Excel. Power BI is desirable. **Working Hours:** Monday to Friday, 9:00 a.m. to 6:00 p.m.; Saturdays, 9:00 a.m. to 1:00 p.m. **Compensation:** Based on experience. **Benefits:** \- Formal employment registration (MYPE regime) from the first day of work. \- Retention bonus. \- Corporate discounts. \- Timely salary payments. \- Career development path. Salary: S/.2,000.00 \- S/.2,500.00 per hour. Application Questions: * Age * District of Residence * Proficiency in Excel and Power BI * Relevant industry experience Workplace: On-site employment