Commercial Analyst

Description

Position Summary: Comprehensive commercial assistance for lead management, sales execution, and operational coordination—critical to maintaining order, speed, and conversion within the sales funnel. Key Highlights: 1. Comprehensive commercial support in lead management and sales 2. Operational coordination with advisors and promoters 3. Focus on speed and conversion of the sales funnel Provide comprehensive support to the commercial department, ensuring efficient lead tracking, accurate execution of sales processes, and operational coordination with advisors and promoters. This role is critical to maintaining order, speed, and conversion within the sales funnel. Key Responsibilities: **1\. Lead Tracking and Sales Funnel Management** \- Daily control and updating of the prospect database (CRM or spreadsheets). \- Tracking and entry of hot, cold, and referral leads. \- Coordination for lead reassignment among advisors. \- Ensuring no lead remains uncontacted. \- Reviewing data from British and Yapea, organic leads, website leads, and IG scholarship form data. **2\. Support for Sales Advisors** \- Reviewing goal achievement and daily reporting; alerting deviations (report already created). \- Assisting in scheduling calls or free trials. \- Reviewing compliance with the sales clinic and call center audit (must be included in managers’ daily Notion activities) and requesting a photo upon commencement. \- Sending and managing sales support materials (videos, fact sheets, promotions, brochures, merch). **3\. Commercial Reporting and Control** \- Preparing daily, weekly, and monthly sales reports. \- Monitoring KPIs: number of leads, contact rate, closure rate, and conversion rate. \- Tracking activities: number of leads, number of sales, visits. \- Generating alerts when conversion or activity ratios decline. \- Final review of commercial materials and merch (to prevent marketing or other department errors). **4\. Commercial Communication Support** \- Sending automated or personalized messages via WhatsApp, email, or platforms such as Kommo. \- Prompt responses to basic commercial inquiries. \- Supporting student or referral re-engagement campaigns. \- Reviewing priorities such as mobile top-ups and payments. \- Reviewing and managing management groups for Cusco, Arequipa, and Lima—including Notion validation and leaders’ call schedules. **5\. Coordination with Other Departments** \- Acting as liaison between sales, marketing, and administration (e.g., validating payments, student enrollments, etc.). \- Accurately registering new students for welcome and follow-up. \- Paying accelerators to the call center and/or agents \- sending corresponding group. \- Proposing and improving commercial processes and procedures. \- Supporting managers, call agents, and agents. **Requirements:** Education: Technical or university degree in Administration, Accounting, Industrial Engineering, or related fields. **Experience:** Minimum 1 year in commercial roles, customer service, or sales support. **Knowledge:** CRM, Google Sheets, WhatsApp Business, basic understanding of sales funnels. **Skills:** Organization, speed, follow-up, clear communication, attention to detail. **Attitude:** Solution-oriented, proactive, results-driven, and team-minded. Intermediate-level Excel proficiency. Power BI is desirable. **Working Hours:** Monday to Friday, 9:00 a.m. to 6:00 p.m.; Saturdays, 9:00 a.m. to 1:00 p.m. **Compensation:** Based on experience. **Benefits:** \- Enrollment in payroll (MYPE regime) from the first day of employment. \- Retention bonus. \- Corporate discounts. \- Timely salary payments. \- Career development path. Salary: S/.2,000.00 \- S/.2,500.00 per hour. Application Question(s): * Age * District of Residence * Proficiency in Excel and Power BI * Relevant industry experience Work Location: On-site employment