IT HelpDesk Assistant

Description

Job Summary: We are seeking an IT support professional to manage IT incidents, document solutions, install equipment and software, and configure user accounts and networks. Key Responsibilities: 1. IT incident response and resolution 2. IT solution management and documentation 3. Equipment and software installation and configuration HelpDesk and IT Support Monday to Friday, 8:30 am \- 5:30 pm (on-site) Requirements: Currently pursuing, or graduated with a bachelor's degree or technical diploma in Systems Engineering / Electronics or related fields Minimum 6 months of experience as a technical support assistant Desirable basic knowledge of: \- Intermediate English \- Telecommunications networks and cloud servers (Amazon, etc.) \- Basic programming languages such as Java, PHP \- Databases, PostgreSQL \- Digital signatures \- DNS \- Routers \- Report writing (desirable) Advanced knowledge of HTTPS / SSL / TLS Responsibilities: Respond to IT incident requests reported by users Document solutions and actions in the management system Install new equipment and/or software Configure email accounts and networks Troubleshoot internal equipment issues Benefits: Salary of S/1450\+ Transportation and meal bonus of S/400 Ongoing training opportunities Birthday leave Employment Type: Full-time, Indefinite-term Salary: S/.1,850\.00 per month Application Questions: * Do you have knowledge in cybersecurity? * Where do you currently reside? * What is your age? * Our salary is S/. 1,450\.00 \+ bonus; is this satisfactory? * What is the most relevant information we should know about you? Education: * Currently enrolled in or completed a technical program (Mandatory) Work Location: On-site employment