IT Support Analyst/Technician

Description

Position Summary: We are seeking an IT Support Analyst/Technician to provide first- and second-level support to users and stores, ensuring operational continuity and internal user experience. Key Highlights: 1. First- and second-level technical support to users and stores 2. Ensuring operational continuity of equipment, systems, and point-of-sale (POS) terminals 3. Focus on response times and internal user experience A retail company in Peru specializing in daily-use accessories and women's accessories is seeking an **IT Support Analyst/Technician**. **Position Objective:** To deliver first- and second-level technical support to users and stores, ensuring operational continuity of equipment, systems, and point-of-sale (POS) terminals, with emphasis on response times and internal user experience. **Requirements:** * Technical or university degree in Computer Science, Information Technology, IT Support, or related field. * Proven 1–3 years of experience in IT support roles, preferably in retail or multi-store environments. * Proficiency in Windows operating systems (installation and configuration). * Knowledge of hardware, networking (TCP/IP, cabling, WiFi), and peripherals. * Availability to conduct on-site visits to stores. * Familiarity with the Retail Pro point-of-sale system. * Experience supporting fiscal/thermal printers and POS equipment. * Basic understanding of Active Directory and Office 365 / corporate email. * Proficiency with remote support tools (TeamViewer, AnyDesk, Remote Desktop). * Fundamental knowledge of networking (switches, routers, VPN). **Responsibilities:** * Handling and resolving user requests and incidents (help desk), both on-site and remotely. * Store support: point-of-sale (POS) terminals, peripherals (fiscal/thermal printers, barcode scanners, cash drawers, pinpads), networks, and connectivity. * Support for the point-of-sale system, ideally Retail Pro (desirable but not mandatory). * Installation, configuration, and maintenance of equipment (PCs and laptops): OS (Windows) installation, drivers, and corporate software. * Configuration of user accounts, email, access permissions, and printers. * Ticket management and tracking in the help desk tool, documenting applied solutions. * Support during store setup and openings: full end-to-end IT equipment installation. * Preventive hardware maintenance and basic in-store network monitoring. * Escalation to higher-level teams or vendors as required. **Benefits:** * Formal employment under Peru’s General Regime. * Market-competitive salary. * Biweekly payments. * Corporate discounts. * Profit-sharing payments. ***Don’t miss this opportunity to join this leading company!*** Employment Type: Full-time, Permanent Salary: Starting from S/.2,500.00 per month Application Question(s): * Please share your WhatsApp and phone number. * How old are you? * Are you currently studying or working? * What is your salary expectation? * Briefly describe your experience in similar positions. Work Location: On-site employment