On-Site Technical Support L2

Description

Job Summary: We are seeking an On-Site Technical Support L2 to provide comprehensive hardware and software support, manage assets, and report incidents, with the opportunity to innovate in a global environment. Key Highlights: 1. Comprehensive on-site hardware and software support. 2. Asset management, equipment inventory, and configuration. 3. Opportunity to innovate and grow within a global team. Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds connected from 41 countries, doing what they love and co\-creating a better future. You definitely don’t want to miss out! On\-Site Technical Support L2! Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Authorities** * Support for all PC and peripheral devices (pin pad \- ticket printers \- etc) * Resolution of hardware and software incidents on-site * Support for base software-related incidents * Preparation, installation, configuration, and replacement of computing equipment * Equipment cloning and user data backup * Equipment personalization and data restoration * Preparation of equipment for delivery to vendors and end users * First-line support for printers * Maintaining up-to-date hardware inventory * Preparation of management reports and summaries as required * Transportation and relocation of equipment between client sites (using company-assigned vehicle) * Manual registration and tracking of equipment movements \- waybills **Requirements and Qualifications** * Technical professional with completed studies in systems, computer science, industrial engineering, logistics, or related fields. * Knowledge of ITIL Foundation (desirable but not mandatory) * Familiarity with agile methodologies (desirable) * Experience in operational asset, inventory, or warehouse management * 1 year of professional experience. * Technical knowledge of HW (desirable) * Intermediate Excel proficiency. * Familiarity with ticket management tools (desirable) * A1 Driver's License (manual transmission vehicle) Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action counts, and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and build a better future — together!