Collections Officer

Description

Job Summary: We are seeking a Collections Officer with negotiation skills and customer orientation to manage portfolios, negotiate payments, and follow up on commitments. Key Responsibilities: 1. Manage preventive and early-stage collections portfolios with empathy and clarity 2. Negotiate payment commitments and follow up on established agreements 3. Maintain courteous and professional service in every interaction **Collections Officer** Apurata / aCuotaz \| San Isidro, Lima On-site work \| Full-time **ABOUT APURATA AND THIS ROLE** We are a Peruvian fintech ranked among the world's top 100. Our product aCuotaz (a BNPL — Buy Now, Pay Later solution) grows monthly by 10%–15%, representing over 3x annual growth. Our goal is to scale Apurata to US$100MM in revenue in the coming years. We seek individuals with negotiation skills, customer orientation, and the ability to build trust-based relationships that enable sustainable solutions for both parties. **TOTAL COMPENSATION** **Morning Shift** Approximate monthly compensation of up to S/ 2,430 **Afternoon Shift** Approximate monthly compensation of up to S/ 2,630 **Includes:** * Base salary * Mobility bonus * Meal allowance * Performance bonus * Commissions * Afternoon shift bonus **Additional Benefits** * Advanced profit-sharing * 100% EPS coverage for the employee * 3 wellness days per year * Team achievement lunches * Comfortable offices in San Isidro — Lima’s financial district * Statutory benefits under the MYPE regime **SCHEDULES** **Morning Shift** * Monday–Friday: 7:00 am – 3:30 pm * Saturday: 8:00 am – 1:00 pm **Afternoon Shift** * Monday–Friday: 11:30 am – 8:00 pm * Saturday: 8:00 am – 1:00 pm **Rotating Saturdays and possible schedule adjustments during peak demand periods (mid-month or month-end).** **WHAT YOU WILL DO** * Manage preventive and early-stage collections primarily via phone calls to reduce late-stage collections, supplemented by WhatsApp and system chat interactions. * Negotiate payment commitments with empathy, clarity, and solution-oriented guidance. * Record and categorize each interaction in the system while making calls. * Follow up on payment promises and established agreements (Primary focus) * Maintain courteous and professional service in every interaction. * Meet daily and monthly contact and recovery targets. **WHAT WE LOOK FOR** **Experience** * Experience in collections or customer service call centers. * Preferred experience in preventive or early-stage collections. Job Types: Full\-time, Permanent Pay: S/.1,830\.00 \- S/.2,630\.00 per month Application Question(s): * Do you have prior experience in collections, portfolio recovery, or customer service? * Have you previously worked with call targets tied to payment promises or payment recovery? * Please complete the following form to proceed with the application: https://form.typeform.com/to/mOtk5Lzl Work Location: In person