Personal Banking Officer, Sucre Branch

Description

Position Summary: Fosters a customer-centric culture, manages bank profitability through sales and service, and minimizes default risk. Key Highlights: 1. Experience in sales and service in retail banking 2. Maximize bank profitability through commercial management 3. Evaluate customers to offer products and minimize risks Request ID: 269809 Thank you for your interest in joining Scotiabank Peru—we truly appreciate your application. We are seeking talented individuals who wish to grow and help achieve our organization’s goals. Wishing you great success throughout this process! **Personal Banking Officer, Sucre Branch** **Mission:** Contributes to the overall success of the branch network in Peru by ensuring that specific individual objectives, plans, and initiatives are executed or fulfilled in support of the team’s business strategies and goals. Ensures all activities are conducted in accordance with current internal standards, policies, and procedures. **What Do We Expect From You?** * Completed university or technical degree related to the business scope: Finance, Accounting, Administration, etc. * 2–4 years of experience as a Sales and Service Advisor, Retail Banking Sales Force, or similar roles. **What Challenges Will You Face?** * Promote a customer-centric culture to deepen customer relationships and leverage the Bank’s extensive relationships, systems, and expertise. * Actively carry out operations within respective areas according to internal regulations, intercompany commercial agreements of the Scotiabank Group, and applicable legal provisions. * Contribute to maximizing bank profitability by developing commercial management with existing or potential customers through sales and service delivery; providing financial advisory services and adhering to customer contact activity discipline (ABP). * Evaluate customers or potential customers and offer them products or services aligned with their needs and financial capacity, minimizing default risk for the Bank. * Utilize all tools provided by the Bank’s commercial management model: Counselor, commercial window, active campaigns, commercial intelligence database, among others—to maximize client portfolio management. * Assess performance of assigned portfolio customers holding active and passive products, enabling cross-selling and/or fund withdrawal prevention initiatives; identifying and/or recognizing customer needs and solutions that satisfy them. * Conduct prevention, recovery, and collection activities where appropriate, based on adequate follow-up of customers holding passive and active products. * Apply Bank-established credit, risk, Anti-Money Laundering (Know Your Customer), etc. policies. * Address, manage, track, or resolve (where feasible) customer inquiries and complaints using relevant systems. These should be channeled via platform and Call Center to centralize service channels. * Promptly address and track internally referred leads from branches and other sales channels. * Understand the Bank’s risk culture and how risk appetite must be considered in daily activities and decisions. * Actively perform effective and efficient operations within respective areas while ensuring suitability, compliance, and effectiveness of daily business controls—thereby fulfilling obligations aimed at mitigating operational risk, regulatory non-compliance risk, money laundering and terrorist financing risk, and conduct risk—including responsibilities established under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, International Anti-Money Laundering and Counter-Terrorist Financing Manual, and Business Conduct Guidelines. Location(s): Peru : Lima : Lima Thank you for your interest; however, only candidates selected for interviews will be contacted. \*\* At Scotiabank Peru Group, we value the unique skills, experiences, and perspectives each person brings. We champion inclusion with passion and respect. If you believe we could provide you with a reasonable accommodation during the selection process, please indicate this when registering your information on the platform or when contacting our Talent Acquisition team. We are committed to creating and maintaining an inclusive, accessible, and safe environment where everyone is welcome.