Admissionist / Call Center Agent / Lince

Description

Job Summary: A prominent ophthalmology clinic is seeking an Admissionist / Call Center Agent with a service-oriented vocation, experience in public service, and knowledge of insurance handling. Key Highlights: 1. In-person and telephone patient service with service-oriented guidance. 2. Medical appointment scheduling and management of insurance provider platforms. 3. Opportunity for professional growth in a positive work environment. **Job Description** A prominent ophthalmology clinic is seeking an Admissionist / Call Center Agent with a service-oriented vocation, patient-centered orientation, and experience in public service, appointment scheduling, and health insurance handling. **Responsibilities** * In-person and telephone patient service. * Scheduling, confirmation, and rescheduling of medical appointments. * Patient registration and admission into the system. * Patient orientation regarding ophthalmological services. * Patient follow-up via phone calls, WhatsApp, and other digital channels. * Management and validation of insurance guarantee letters. * Operation of insurance provider, EPS, and SITEDS platforms. * Coordination with medical and administrative departments to ensure appropriate patient care. **Requirements** * Completed or ongoing technical or university studies in Administration, Secretarial Studies, Health Sciences, or related fields. * Minimum 1 year of experience in admissions, reception, or call center roles within clinics, medical centers, or hospitals. * Knowledge of and experience with SITEDS, EPS, private insurance, and guarantee letters. * Proficient user-level knowledge of Microsoft Office. * Excellent verbal and written communication skills. * Strong organizational ability, teamwork skills, and service orientation. **Competencies** * Empathy and courteous demeanor. * Responsibility and punctuality. * Proactivity. * Ability to work under pressure. * Goal-oriented mindset. * Problem-solving ability. **We Offer** * Ongoing training. * Positive work environment. * Opportunity for professional growth. * Market-competitive remuneration. **Work Location** Lince **Working Hours** Monday to Friday: 8:30 AM – 7:00 PM; Saturday: 8:30 AM – 2:00 PM Salary: S/.1,300\.00 \- S/.1,500\.00 per month Work Location: On-site employment